Hi everyone, Pete Navarra and I love the Sitecore Community. I've been in the Sitecore space since 2008 and have done everything from developing, architecting, and advocating the Sitecore product now for over 15 years. I'm a 5-Time Sitecore Technology MVP, and the person behind the persona Sitecore Hacker.
Stack Exchange is about sharing of knowledge. Asking questions and getting not just one answer, but many answers, each with their own validity. And with the power of the question giver to select which answer best fit their need.
As a moderator, my job is to ensure that the core principle of sharing knowledge is not hindered by misuse (whether intentional or not) by bad actors or the uninitiated. Community is about including people, not excluding. I take a pragmatic approach to moderation, with the desire to correct bad behavior, or suggest better ways to accomplish what one is trying to do.
At the end of the day, I am here to help. I stand in the shadows of the giants before me who have stood here for the past several years helping to moderate this site. I look forward to giving those giants a rest.
Thank you for your consideration!
- How would you deal with a user who produced a steady stream of valuable answers, but tends to generate a large number of arguments/flags from comments?
In most cases, users who are providing valuable answers are taking the time to contribute to the community. These users are the people who keep Stack Exchange alive. However, with valuable answers come strong opinions and not everyone has the same tact. For this user, I would probably have a side conversation with them and let them know about the amount of flags and see if there's a way to improve their commenting contributions without generating as many. Obviously, if the flags are severe and content in comments abusive and discriminating, and definitely those that violate the TOS, it is on the moderation team to ensure that type of bad actor is prevented from continuing bad inexcusable behavior, regardless of the quality of their content.
- How would you handle a situation where another mod closed/deleted/etc. a question that you feel shouldn’t have been?
This is a classic moderation race condition. Even moderators have different lenses that they look through. In this particular case, I would probably just have an informal chat with the other moderator to gain insight and see if I can come to a shared understanding of why it was closed. At the same time, it's possible in my doing so, the other moderator may realize they made a mistake and opt to reopen the question. It's important to remember that like users, moderators are humans to and we are capable of making mistakes. Myself included.
- In your opinion, what do moderators do?
As I said in my statement, a moderator's job is to ensure that the core principle of sharing knowledge is not hindered by misuse (whether intentional or not) by bad actors or the uninitiated. It's also about mentoring new users who might not be used to the Stack Exchange platform and helping guide them with gentle nudges. For example, when an answer should be a comment, or a comment an answer. These are typical new user mistakes that moderators can help new people get the most out of this platform. Moderators are here to keep the conversations flowing, ensure format and process is followed, and be the guardrails for members.
- A diamond will be attached to everything you say and have said in the past, including questions, answers and comments. Everything you will do will be seen under a different light. How do you feel about that?
I think it's the burden that comes with the job. I feel comfortable with my contributions to this community thus far, the questions and answers I've made in the past, and what I expect to contribute in the future. It does add a bit of gravity to my participation though, and it will only solidify my dedication to the community at large.
- In what way do you feel that being a moderator will make you more effective as opposed to simply reaching 10k or 20k rep?
When I jumped into Stack Exchange when Mark created it, the focus had always been about adding content, improving content, and ensuring that we succeeded in building the proper Q&A space for Sitecore developers, marketers, and community members alike. So for me, it's never been about the rep. And in doing so, I'm proud of the reputation I've gained on this site, but it's never been about the rep. And for others out there reading this, while gamifying the reputation scores is fun, and can help be a measure of your contributions on this site, the goal shouldn't just be to get points. The primary goal should always be to enrich the knowledge of the community, help others with their problems, and generally be a good digital citizen. If you're doing all of that, the reputation score will come.