Email Experience Manager Module Installation Issue

Question

I have Sitecore 8.2 update 5 and am trying to install Email Experience Manager 3.5 rev. 170810 (Initial Release)

From the downloaded & extracted zip, I have uploaded - Email Experience Manager 3.5.0 rev. 170810.zip

The installation ran for hours and I had to close it. There were also no errors logged.

But in the launch pad, I see the EXM icon and when clicked on it, it throws the error:

    The partial view '/sitecore/shell/client/Applications/ECM/EmailCampaign.Controls/AccountInformationExt/AccountInformationExt.cshtml' 
    was not found or no view engine supports the searched locations. 
    The following locations were searched:
    /sitecore/shell/client/Applications/ECM/EmailCampaign.Controls/AccountInformationExt/AccountInformationExt.cshtml

I extracted the package to find the file, but it wasn't there. To my surprise, it wasn't there in any folder of package.zip.

Is this a bug.

Or is there any other way to install EXM.

StackTrace:

[InvalidOperationException: The partial view '/sitecore/shell/client/Applications/ECM/EmailCampaign.Controls/AccountInformationExt/AccountInformationExt.cshtml' was not found or no view engine supports the searched locations. The following locations were searched: /sitecore/shell/client/Applications/ECM/EmailCampaign.Controls/AccountInformationExt/AccountInformationExt.cshtml] System.Web.Mvc.HtmlHelper.FindPartialView(ViewContext viewContext, String partialViewName, ViewEngineCollection viewEngineCollection) +416 System.Web.Mvc.HtmlHelper.RenderPartialInternal(String partialViewName, ViewDataDictionary viewData, Object model, TextWriter writer, ViewEngineCollection viewEngineCollection) +225
System.Web.Mvc.Html.PartialExtensions.Partial(HtmlHelper htmlHelper, String partialViewName, Object model, ViewDataDictionary viewData) +136 Sitecore.Mvc.Presentation.ViewRenderer.Render(TextWriter writer) +315

[InvalidOperationException: Error while rendering view: '/sitecore/shell/client/Applications/ECM/EmailCampaign.Controls/AccountInformationExt/AccountInformationExt.cshtml' (model: 'Sitecore.Mvc.Presentation.RenderingModel, Sitecore.Mvc'). ]
Sitecore.Mvc.Presentation.ViewRenderer.Render(TextWriter writer) +787 Sitecore.Mvc.Pipelines.Response.RenderRendering.ExecuteRenderer.Render(Renderer renderer, TextWriter writer, RenderRenderingArgs args) +147
Sitecore.Mvc.Pipelines.Response.RenderRendering.ExecuteRenderer.Process(RenderRenderingArgs args) +73 (Object , Object[] ) +74
Sitecore.Pipelines.CorePipeline.Run(PipelineArgs args) +469
Sitecore.Pipelines.DefaultCorePipelineManager.Run(String pipelineName, PipelineArgs args, String pipelineDomain) +22
Sitecore.Mvc.Pipelines.PipelineService.RunPipeline(String pipelineName, TArgs args) +195
Sitecore.Mvc.Pipelines.Response.RenderPlaceholder.PerformRendering.Render(String placeholderName, TextWriter writer, RenderPlaceholderArgs args) +183
(Object , Object[] ) +74
Sitecore.Pipelines.CorePipeline.Run(PipelineArgs args) +469
Sitecore.Pipelines.DefaultCorePipelineManager.Run(String pipelineName, PipelineArgs args, String pipelineDomain) +22
Sitecore.Mvc.Pipelines.PipelineService.RunPipeline(String pipelineName, TArgs args) +195
Sitecore.Mvc.Helpers.SitecoreHelper.Placeholder(String placeholderName) +258
ASP._sitecore_shell_client_Business_Component_Library_Layouts_Renderings_Structures_Substructures_GlobalHeader_cshtml.Execute() +622 System.Web.WebPages.WebPageBase.ExecutePageHierarchy() +252 System.Web.Mvc.WebViewPage.ExecutePageHierarchy() +148
System.Web.WebPages.WebPageBase.ExecutePageHierarchy(WebPageContext pageContext, TextWriter writer, WebPageRenderingBase startPage) +122
System.Web.Mvc.Html.PartialExtensions.Partial(HtmlHelper htmlHelper, String partialViewName, Object model, ViewDataDictionary viewData) +136 Sitecore.Mvc.Presentation.ViewRenderer.Render(TextWriter writer) +315

[InvalidOperationException: Error while rendering view: '/sitecore/shell/client/Business Component Library/Layouts/Renderings/Structures/Substructures/GlobalHeader.cshtml' (model: 'Sitecore.Mvc.Presentation.RenderingModel, Sitecore.Mvc'). ]
Sitecore.Mvc.Presentation.ViewRenderer.Render(TextWriter writer) +787 Sitecore.Mvc.Pipelines.Response.RenderRendering.ExecuteRenderer.Render(Renderer renderer, TextWriter writer, RenderRenderingArgs args) +147
Sitecore.Mvc.Pipelines.Response.RenderRendering.ExecuteRenderer.Process(RenderRenderingArgs args) +73 (Object , Object[] ) +74
Sitecore.Pipelines.CorePipeline.Run(PipelineArgs args) +469
Sitecore.Pipelines.DefaultCorePipelineManager.Run(String pipelineName, PipelineArgs args, String pipelineDomain) +22
Sitecore.Mvc.Pipelines.PipelineService.RunPipeline(String pipelineName, TArgs args) +195
Sitecore.Mvc.Pipelines.Response.RenderPlaceholder.PerformRendering.Render(String placeholderName, TextWriter writer, RenderPlaceholderArgs args) +183
(Object , Object[] ) +74
Sitecore.Pipelines.CorePipeline.Run(PipelineArgs args) +469
Sitecore.Pipelines.DefaultCorePipelineManager.Run(String pipelineName, PipelineArgs args, String pipelineDomain) +22
Sitecore.Mvc.Pipelines.PipelineService.RunPipeline(String pipelineName, TArgs args) +195
Sitecore.Mvc.Helpers.SitecoreHelper.Placeholder(String placeholderName) +258
ASP._sitecore_shell_client_Business_Component_Library_Layouts_Renderings_Structures_Page_Structures_Application_Dashboard_cshtml.Execute() +273 System.Web.WebPages.WebPageBase.ExecutePageHierarchy() +252 System.Web.Mvc.WebViewPage.ExecutePageHierarchy() +148
System.Web.WebPages.WebPageBase.ExecutePageHierarchy(WebPageContext pageContext, TextWriter writer, WebPageRenderingBase startPage) +122
System.Web.Mvc.Html.PartialExtensions.Partial(HtmlHelper htmlHelper, String partialViewName, Object model, ViewDataDictionary viewData) +136 Sitecore.Mvc.Presentation.ViewRenderer.Render(TextWriter writer) +315

[InvalidOperationException: Error while rendering view: '/sitecore/shell/client/Business Component Library/Layouts/Renderings/Structures/Page Structures/Application/Dashboard.cshtml' (model: 'Sitecore.Mvc.Presentation.RenderingModel, Sitecore.Mvc'). ]
Sitecore.Mvc.Presentation.ViewRenderer.Render(TextWriter writer) +787 Sitecore.Mvc.Pipelines.Response.RenderRendering.ExecuteRenderer.Render(Renderer renderer, TextWriter writer, RenderRenderingArgs args) +147
Sitecore.Mvc.Pipelines.Response.RenderRendering.ExecuteRenderer.Process(RenderRenderingArgs args) +73 (Object , Object[] ) +74
Sitecore.Pipelines.CorePipeline.Run(PipelineArgs args) +469
Sitecore.Pipelines.DefaultCorePipelineManager.Run(String pipelineName, PipelineArgs args, String pipelineDomain) +22
Sitecore.Mvc.Pipelines.PipelineService.RunPipeline(String pipelineName, TArgs args) +195
Sitecore.Mvc.Pipelines.Response.RenderPlaceholder.PerformRendering.Render(String placeholderName, TextWriter writer, RenderPlaceholderArgs args) +183
(Object , Object[] ) +74
Sitecore.Pipelines.CorePipeline.Run(PipelineArgs args) +469
Sitecore.Pipelines.DefaultCorePipelineManager.Run(String pipelineName, PipelineArgs args, String pipelineDomain) +22
Sitecore.Mvc.Pipelines.PipelineService.RunPipeline(String pipelineName, TArgs args) +195
Sitecore.Mvc.Helpers.SitecoreHelper.Placeholder(String placeholderName) +258
ASP._sitecore_shell_client_Speak_Layouts_Layouts_Speak_Layout_cshtml.Execute() +2015 System.Web.WebPages.WebPageBase.ExecutePageHierarchy() +252 System.Web.Mvc.WebViewPage.ExecutePageHierarchy() +148
System.Web.WebPages.WebPageBase.ExecutePageHierarchy(WebPageContext pageContext, TextWriter writer, WebPageRenderingBase startPage) +122
System.Web.Mvc.Html.PartialExtensions.Partial(HtmlHelper htmlHelper, String partialViewName, Object model, ViewDataDictionary viewData) +136 Sitecore.Mvc.Presentation.ViewRenderer.Render(TextWriter writer) +315

[InvalidOperationException: Error while rendering view: '/sitecore/shell/client/Speak/Layouts/Layouts/Speak-Layout.cshtml' (model: 'Sitecore.Mvc.Presentation.RenderingModel, Sitecore.Mvc'). ]
Sitecore.Mvc.Presentation.ViewRenderer.Render(TextWriter writer) +787 Sitecore.Mvc.Pipelines.Response.RenderRendering.ExecuteRenderer.Render(Renderer renderer, TextWriter writer, RenderRenderingArgs args) +147
Sitecore.Mvc.Pipelines.Response.RenderRendering.ExecuteRenderer.Process(RenderRenderingArgs args) +73 (Object , Object[] ) +74
Sitecore.Pipelines.CorePipeline.Run(PipelineArgs args) +469
Sitecore.Pipelines.DefaultCorePipelineManager.Run(String pipelineName, PipelineArgs args, String pipelineDomain) +22
Sitecore.Mvc.Pipelines.PipelineService.RunPipeline(String pipelineName, TArgs args) +195
Sitecore.Mvc.Presentation.RenderingView.Render(ViewContext viewContext, TextWriter writer) +331
System.Web.Mvc.ViewResultBase.ExecuteResult(ControllerContext context) +375 System.Web.Mvc.ControllerActionInvoker.InvokeActionResultFilterRecursive(IList1 filters, Int32 filterIndex, ResultExecutingContext preContext, ControllerContext controllerContext, ActionResult actionResult) +88 System.Web.Mvc.ControllerActionInvoker.InvokeActionResultFilterRecursive(IList1 filters, Int32 filterIndex, ResultExecutingContext preContext, ControllerContext controllerContext, ActionResult actionResult) +776
System.Web.Mvc.ControllerActionInvoker.InvokeActionResultFilterRecursive(IList1 filters, Int32 filterIndex, ResultExecutingContext preContext, ControllerContext controllerContext, ActionResult actionResult) +776 System.Web.Mvc.ControllerActionInvoker.InvokeActionResultWithFilters(ControllerContext controllerContext, IList1 filters, ActionResult actionResult) +81
System.Web.Mvc.Async.<>c__DisplayClass21.b__1e(IAsyncResult asyncResult) +36

Too old to answer. However for anyone landing in this post: check whether your EXM config files are in place. I faced the same and the problem was my config files were missing. I just put it back and all good. — Dash, Jun 7 at 3:07

Steve McGill · Accepted Answer · 2018-04-11 08:59:54Z

3

The .cshtml files are now embedded in the Sitecore.EmailCampaign.Cm.Ui assembly using Razor Generator.

If you look deeper into the stacktrace, you might find Glass Mapper. If so, this is a known issue and you'll need to look into upgrading Glass.

Slightly related: http://www.glass.lu/Mapper/Sc/Documentation/CompileRazorViewSupport

answered Apr 11 '18 at 8:59

Steve McGill

6763 silver badges11 bronze badges

We are not using Glass for our project – Qwerty Apr 11 '18 at 9:41
Can you post the full stacktrace in your question? Also it's not a good sign that you had to stop the installation, so the config file which registers the assembly with embedded razor files is probably missing: App_Config\Include\EmailExperience\Sitecore.EmailExperience.UI.config – Steve McGill Apr 11 '18 at 9:43

add a comment |

Pete Navarra · Accepted Answer · 2018-04-11 15:24:11Z

I suspect you're missing DLL's to be quite honest. The fact it took that long to install the package makes me think Sitecore coughed up a hairball when installing the DLL's, worker pool recycled, and the installed crapped out leaving out important DLL's. That's my working theory.

Check your bin folder and make sure you have the following DLL's present.

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