Read Contact for xConnect pipeline returns "No entities were read from xConnect"

Question

I installed Sitecore Connect for Salesforce 2.0.1 and I set up environment using manual for 2.0.1.

However, after starting Pipeline Batch "xConnect Contacts to Salesforce Sync" I get info message that no entities were read from xConnect although I created few contacts in database using xConnect API:

INFO [Data Exchange] No entities were read from xConnect. (pipeline: Read Contacts from xConnect, pipeline step: Read Contacts from xConnect, pipeline step identifier: ef308355-94e3-444c-9f8f-164fe26f3f8a

I checked xDB database and I saw created contacts. After debugging suspicious class I found that xdbContext.Contacts.GetBatchEnumerator() returns TotalCount property 0 which is probably the cause of "No entities..." message.

Any clue why this happens?

Answer 1

When querying for the contacts, the search usually goes through the xConnect Search role to search the xDB Index. If you are not getting results, you might want to check to make sure that your contacts are in the index.

Checking Contacts

To check if contacts are in the index, you should visit your Solr web admin portal. From there, you would run a query.

The URL will be something like:

https://127.0.0.1:8961/solr/#/sc9_xdb/query

... where [127.0.0.1:8961] is the URL and port for accessing your Sorl instance and [sc9_xdb] is the name of your xDB Index Core.

Possible issues

If contacts are not in the index, this could be one of several issues:

1. Your contacts are anonymous and not being indexed. You can update configuration to index anonymous contacts (for testing purposes) or you can identify your contacts.
2. The search indexing service is not running, or throwing errors, and not updating your index. Check the Search Indexer logs.
3. Something might be up with your Solr instance, but this is less likely.