Does anybody encountered the the TrackingNotEnabled exception on Sitecore Commerce 9 SXA Storefront?

It appears on almost every page and on any action that you do.

Below is the full exception error that I am receiving when I am accessing PDP. TrackingNotExabled - Sitecore Commerce 9 SXA


1 Answer 1


This issue appear when json models for Commerce are not deployed on xConnect folder.

I had same issue, because my json model it was copied to other folder not in my xconnect folder.

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If you have same files like on image please rename to json and copy to correct folder.

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Please have a look on this link :

https://hachweb.wordpress.com/2018/05/22/sitecore-xc-proper-update-of-xconnect/ .

It explain you what is wrong with your installation scripts.

  • Just to add what Vlad had mentioned above. Please rename the Models file to the "Name" attribute found inside the file and save as .json.
    – Ravi
    Feb 14, 2019 at 23:04

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