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We are facing issue on production enviornment ad issue is that Sitecore Experience Profile DashBoard is Empty and this issue is only on production not on UAT or QA when i scanned through logs i found this error many times.

Cannot submit pending item: MongoDB.Driver.MongoQueryException: QueryFailure flag was Executor error: Overflow sort stage buffered data usage of 34089254 bytes exceeds internal limit of 33554432 bytes (response was { "$err" : "Executor error: Overflow sort stage buffered data usage of 34089254 bytes exceeds internal limit of 33554432 bytes", "code" : 17144 }).
   at MongoDB.Driver.Internal.MongoReplyMessage`1.ReadHeaderFrom(BsonBuffer buffer)
   at MongoDB.Driver.Internal.MongoConnection.ReceiveMessage[TDocument](BsonBinaryReaderSettings readerSettings, IBsonSerializer serializer, IBsonSerializationOptions serializationOptions)
   at MongoDB.Driver.Operations.QueryOperation`1.GetFirstBatch(IConnectionProvider connectionProvider)
   at MongoDB.Driver.Operations.QueryOperation`1.Execute(IConnectionProvider connectionProvider)
   at System.Linq.Buffer`1..ctor(IEnumerable`1 source)
   at System.Linq.Enumerable.ToArray[TSource](IEnumerable`1 source)
   at Sitecore.Analytics.Data.DataAccess.MongoDb.MongoDbInteractionStorage.RenumberInteractions(Guid contactId)
   at Sitecore.Analytics.Data.DataAccess.MongoDb.MongoDbDataAdapterProvider.RenumberInteractions(ID contactId)
   at Sitecore.Analytics.Data.ContactRepository.ReconcileContact(Contact contact, LeaseOwner owner, TimeSpan duration)
   at Sitecore.Analytics.Pipelines.SubmitSessionContext.RenumberInteractions.Process(SubmitSessionContextArgs args)
   at (Object , Object[] )
   at Sitecore.Pipelines.CorePipeline.Run(PipelineArgs args)
   at Sitecore.Analytics.Pipelines.SubmitSessionContext.SubmitSessionContextPipeline.Run(SubmitSessionContextArgs args)
   at Sitecore.Analytics.Data.HttpSessionContextManager.Submit(Session session)
   at Sitecore.Analytics.SubmitQueueService.WakeUp()

Can some body suggest me resolution of above issue

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  • How big is your xDB database? This seems to be related to a limit mongo. It happens when you attemp to sort too many records in memory without an index
    – josedbaez
    Jun 27 '18 at 15:22
  • Mongo DB is not muscular enough so we are trying to sort too many records in memory without an index is there a resolution to this issue Jun 27 '18 at 15:25
  • Seems to be part of mongo limitation: "If MongoDB cannot use an index to get documents in the requested sort order, the combined size of all documents in the sort operation, plus a small overhead, must be less than 32 megabytes."(dba86.com/docs/mongo/3.6/reference/limits.html) . Is this custom code?
    – josedbaez
    Jun 27 '18 at 15:26
  • My idea is to increase the memory limit by executing following command : db.adminCommand({setParameter: 1, internalQueryExecMaxBlockingSortBytes:50151432}) Any opinions on this Jun 27 '18 at 15:31
  • What query is this though? Something custom?
    – josedbaez
    Jun 27 '18 at 15:44

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