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Actually we were facing some intermittent session timeout and someone has mentioned about Analytics.Robots.SessionTimeout . We fixed our session timeout issue by increasing the above analytics robots session timeout to 30 mins in sync with what we have for normal users session time frame. I want to understand bit more about this analytics robots and how it helps in overall user interaction.

  • What is the question exactly? – Ian Graham Oct 13 '16 at 6:15
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Have you read the documentation of robots detection on the Sitecore doc-Portal? https://doc.sitecore.net/sitecore_experience_platform/setting_up__maintaining/xdb/robot_detection/visitor_identification_using_robot_detection

Please check the SC_ANALYTICS_GLOBAL_COOKIE cookie. If your users have the IsClassificationGuessed key set to true, they would be classified as a robot and the session timeout would be reduced to your Analytics.Robots.SessionTimeout value (default = 1min)

A user could be identified as a robot in following cases:

  1. the timeout setting comparison javascript would be executed fastet than 30 seconds after document-load (see the doc link above for more details),
  2. the user agent is in your "blacklist",
  3. the IP-Address of your user is in your "blacklist". Robots blacklists are stored under Sitecore.Analytics.ExcludeRobots.config

The system can identify your users as a malicious robot (code = 930), as a autodetected robot (code = 925) or as a other robot type (any code value greater than 900).

If you are able to reproduce/debugging the issue, you can watch the value of Sitecore.Analytics.Tracker.Current.Session.Contact.System.Classification to see the actual classification of the current user (or made a processor to log the value to your log-system).

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    @szymon Sorry for being so crude but the above document by sitecore helps. – Santosh Poojari Oct 16 '16 at 2:52
  • @SantoshPoojari I'm happy to hear that! – Szymon Kuzniak Oct 16 '16 at 6:08

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