I am installing Sitecore Commerce 9 Update 2 and received this exception in " StartAppPool" task:

Install-SitecoreConfiguration : The service cannot accept control messages at this time. (Exception from HRESULT: 0x80070425) At C:\Program Files\WindowsPowerShell\Modules\SitecoreInstallFramework\Public\Install-SitecoreConfiguration.ps1:253 char:21 + & $entry.Task.Command @paramSet | Out-Default + ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ + CategoryInfo : NotSpecified: (:) [Write-Error], WriteErrorException + FullyQualifiedErrorId : Microsoft.PowerShell.Commands.WriteErrorException,Install-SitecoreConfiguration

This is what I can see in PowerShell:

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What should I do?


I saw this message multiple time. The app pool is stopped, you need to restart the app pool for your website and run the installation again.


You have to start again site with Sitecore instance that you are trying to install Sitecore Commerce on through IIS Manager because it is probably stopped.

It has been stopped by Deployment script but it couldn't be started automatically after that. This is a known issue.

Look also into Application Pools whether also Application pool for this Site was not stopped and run it also manually.

When site and application pool is up and running again, just run the script once again and it should be fine now.

Best would be to restart the machine that you are installing to. Installation was much quicker after restart.

  • 1
    Restarting my machine seemed to do the trick for me as well, whereas an iisreset did not. – Matthew Dresser Jul 31 at 19:46

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