Anyone know why my Experience Analytics dashboard in Sitecore 8.1 Update-3 would be blank like this?
EDIT: in the network console for my browser I am seeing the following error:
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Sign up to join this communityAnyone know why my Experience Analytics dashboard in Sitecore 8.1 Update-3 would be blank like this?
EDIT: in the network console for my browser I am seeing the following error:
When a user browses the site, the session/interaction is tracked in MongoDB.
When a session ends (due to inactivity and controlled by the timeout in the web.config), the commitSession pipeline kicks in and then the aggregation is done.
Once the data is aggregated it is immediately available in the Experience Analytics dashboard. However, Experience Analytics caches the data, so you may have to wait a while before you can see it.
You can change the cache settings in Sitecore.ExperienceAnalytics.WebAPI.config. The settings you should be looking at are these:
<patch:attribute name="cacheEnabled">false</patch:attribute>
<setting name="ExperienceAnalytics.Api.CacheExpiration" value="00:00:00" />
<setting name="ExperienceAnalytics.InternalCacheExpiration" value="00:00:00" />
Note in this example I have effectively disabled the cache. Don't do this in production environments.
Another thing which might have an impact on your data is this setting
<setting name="ExperienceAnalytics.Aggregation.SegmentDeployDateOffsetPadding" value="00:30:00" />
in Sitecore.ExperienceAnalytics.Aggregation.config. When you install Sitecore a number of Segments are deployed in the Segments table in the reporting/analytics database. The deploy date of these segments control what data will be aggregated. As an example: If you install Sitecore at 12:00 on the 12th of 2012, any interactions before this time will not be aggregated.
It turned out that I just need to clear my browser cache. Once I did that then the dashboard loaded properly.
There are several reasons why it could be blank:
Those are the first three things that I can think of for you to check. What I've done in the past is install a new instance of Sitecore, make sure that the Analytics are working, and then compare configs to see what is different.
I hope that this is helpful for you!
I'm guessing you're in Chrome, and on a Sitecore version that requires Microsoft Silverlight. I think you need 8.2 before the requirement for Silverlight goes away.