In the Experience Analytics, there is the Device section under the Audience tab which shows reports like - Top device types by visit, Top device types by bounces etc. They never showed any data. Are there any config settings to make to get these graphs to show up.

Using Sitecore 8.2 update 5

1 Answer 1


You need to setup (and subscribe to) Sitecore Device Detection.

  • You must have Sitecore 8.1 or later installed. From Sitecore XP 9.0 and onwards, the Device Detection functionality is available by default without needing to purchase an additional subscription.

  • To optimize access to the Device database in a scaled environment, it is best practice to store the database in a location where all of your Sitecore instances can access it. You can do this by setting the common path for each Sitecore server as shown:

<setting name="DeviceDetection.DatabasePath" value="/App_Data/DeviceDetection" />

  • If you are running Sitecore Experience Platform 8.0, you must upgrade to the latest version to use Device Detection. The device functionality is upgraded automatically.

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