0

In the Experience Analytics, none of the "Offline Channel" reports are showing any graphs for our site. All the reports show - "No data to display".

Aquisition - Channels - Offline - Offline
Aquisition - Channels - Offline - Offline channels by visits and value per visit
Aquisition - Channels - Offline - Offline channels by value
Aquisition - Channels - Offline - Offline channels by conversion
Aquisition - Channels - Offline - All channels groups

Our site is www.example.com. If there is another site abc.com or a facebook page which has a link to our site, then these two sites are offline channels. Is my understanding correct.

Is there any configuration to be done like a goal creation, for these graphs to show up, or just having a link on another site is enough for the analytics to work.

Using Sitecore 8.2 update 5

1

Offline channels are, by definition, not online. Some examples of this would be direct mail campaigns with a QR code, telemarketing, a physical event like a trade show, etc.

See Sitecore's documentation for more information:

https://doc.sitecore.net/sitecore_experience_platform/digital_marketing/marketing_operations/channels/the_offline_channel_groups_and_their_channels

In order to get traffic to appear in your Offline Channel reports, you will need to associate your content with some of these offline channels.

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.