1

Data on the left side of the multi-list is not loading if the user is a non-admin. I have multisite on a single node so on the data source I've put Sitecore query as StartSearchLocation=query:./ancestor::*[@@templatename->'Site Folder']&Filter=_templatename:some_template_name.

The above query returns the expected result for users with admin privilege, but not for the non-admin users. For non-admin users, its data keeps on loading and it does not return any result.

While verifying the ajax call found that there is a null exception on the call. Attached the screenshot below enter image description here

I have verified the item permission for the Site Folder template and all its ancestors. Yet the issue exists for the non-admin users. I have reindexed the Master DB in Solr as well. Kindly let me know if any other suggestion or fix for this issue.

Thanks in advance.

  • This looks like a Sitecore bug. What version of Sitecore are you on? Have you submitted a Sitecore Support ticket for this issue yet? – Dan Sinclair Nov 13 '18 at 12:36
  • Hi @DanSinclair. I'm using Sitecore 8.1 (rev. 160519) version. But I haven't created any support ticket to Sitecore. – Gowtham Eswaramoorthy Nov 13 '18 at 12:57
  • I would start by creating a support ticket with Sitecore to see if they already have a fix for it they can provide. – Dan Sinclair Nov 13 '18 at 13:11
  • @DanSinclair Thanks for the support. I have fixed the issue. Also, I've posted the solution to the issue. – Gowtham Eswaramoorthy Nov 15 '18 at 14:15
1

One of Sitecore member has analysed the exception and recommended to verify the User/Role access viewer. I have verified the access viewer and found that read permission is missing for /sitecore/system/Settings/Buckets/Item Buckets Settings and by providing the read permission for the /sitecore/system/Settings/Buckets/Item Buckets Settings item has resolved the issue.

Thanks for the support.

|improve this answer|||||

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.