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I am getting the below error on clicking Personalize button of any component in production sitecore instance which is working fine in other environments. We are using Sitecore 9 and SXA. I have attached the screenshot too. Not able to find the reason.

enter image description here

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  • can you check connection strings to reporting database? – Vlad Iobagiu Nov 22 '18 at 7:24
  • I doubt this is SXA related... – Dawid Rutkowski Nov 22 '18 at 8:21
  • There is no entry for reporting database in connection strings. Instead, there is an entry for reporting.apikey – Manideep Yechuri Jan 28 at 10:09
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This happens when reporting api keys are not configured properly. It should be configured both in CM instance and reporting server.

If the authentication keys do not match, the server responds with a 403 (Forbidden) status code.

Please do read below links for more details:-

Configure security keys on servers in a scaled environment https://doc.sitecore.net/sitecore_experience_platform/setting_up_and_maintaining/configuring_servers/configuring_servers/configure_security_keys_on_servers_in_a_scaled_environment

Configure a Reporting Service server https://doc.sitecore.net/developers/server-role-configuration-reference/core-roles/reporting-service/index.html

Configure reporting API key https://doc.sitecore.net/developers/server-role-configuration-reference/core-roles/reporting-service/configure-reporting-api-key.html

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  • Our site is hosted in Azure (PaaS) and there is no entry for reporting database in connectionstrings.config file. Instead, there is an entry for reporting.apikey. Please let me know whether the problem is due to not having entry related to reporting database. If not, how can i validate the api keys in azure model – Manideep Yechuri Jan 28 at 10:05

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