I have a Sitecore 9.1 instance in a PaaS environment in Azure. On the CM, when I try to log in to Sitecore, I get to the log in screen, I log in successfully, when it tries to redirect me back to Sitecore, it just bounces me right back to the log in screen. I see the Logout link in the top right, so I did get logged in, but I cant get into Sitecore.

Redirect hops after log in look like this:


gets sent to:




gets sent to


Not sure whats causing this post log in redirect back to the identity server.

  • Looks like the returnURL param is "sitecore/shell" in mycmhost/identity/… it supposed to be sitecore/client/Applications/Launchpad to properly launch sitecore application. is your pass instance is plain or any custom code installed? also did you check the admin page sitecore-host/sitecore/admin. Mar 22 '19 at 5:35
  • 3
    Sitecore sent me a hotfix:SC-Hotfix-308084-1 Mar 22 '19 at 12:49
  • Closing. Problem was hotfixed, mentioned in comments.
    – Mark Cassidy
    Oct 11 '19 at 17:04

I had this same issue where multiple repeated attempts to log in were redirecting me back to the login page. I had a multi-site solution and was able to simply change domains to log in, but it didn't really solve the issue. Later I was able to solve the issue on my local developer instance using the following url


I went to that URL thinking I had too many active sessions and had to remove some of them, but as soon as I hit that URL, instead of asking me to login or showing me a list of active sessions to kill, it took me right into the Sitecore desktop.

Subsequent attempts to log in after hitting this URL were successful. I don't know why it resolved my issue, but it's worth a shot.

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