TypeError: ribbonFrame is undefined

Question

I am using Sitecore 9.0.2. I have created custom EXM template using below links:

https://doc.sitecore.com/developers/exm/90/email-experience-manager/en/walkthrough--building-a-custom-message-template.html

What I have done so far

• Created custom template for newsletter
• Created custom layout
• Created custom component (Quick Links)

What I have done so for Quick Link component

• I am using controller rendering

• For the Quick link component, I will have a parent data source and I can have multiple child items.

• I am getting parent data source and binding child item which is working fine

• Also In parent data source template's standard value, I have assigned child item

• In core DB, I have created custom experience button New to create child item and also selected New in rendering

Issue

My issue is that when I have added component from EXM template and when I am trying to create new child item, in the console it is showing an error message and allowing to add a child item

TypeError: ribbonFrame is undefined[Learn More] ExperienceEditor.js:463:17
    getRibbonWindow http://onesitecore.local/-/speak/v1/ExperienceEditor/ExperienceEditor.js:463
    getApp http://onesitecore.local/-/speak/v1/ExperienceEditor/ExperienceEditor.js:467
    initialized http://onesitecore.local/sitecore/shell/client/Sitecore/ExperienceEditor/Dialogs/InsertPage/InsertPagePageCode.js:9
    run http://onesitecore.local/sitecore/shell/client/Speak/Assets/lib/core/1.1/sitecore-1.0.2.js:685
    runPageCode http://onesitecore.local/sitecore/shell/client/Speak/Assets/lib/core/1.1/sitecore-1.0.2.js:986
    run http://onesitecore.local/sitecore/shell/client/Speak/Assets/lib/core/1.1/sitecore-1.0.2.js:1010
    execCb http://onesitecore.local/sitecore/shell/client/Speak/Assets/lib/core/2.0/deps/require.js:1650
    check http://onesitecore.local/sitecore/shell/client/Speak/Assets/lib/core/2.0/deps/require.js:866
    enable http://onesitecore.local/sitecore/shell/client/Speak/Assets/lib/core/2.0/deps/require.js:1143
    init http://onesitecore.local/sitecore/shell/client/Speak/Assets/lib/core/2.0/deps/require.js:774
    localRequire http://onesitecore.local/sitecore/shell/client/Speak/Assets/lib/core/2.0/deps/require.js:1416

Answer 1

Please use below link to download the patch file to fix this issue:

1. If you do not have Experience Accelerator (SXA) module installed, use below link: https://sitecore.box.com/s/6lrwqkwkjyq6cppbk5qrg3vfamfrolzg

2. If you have SXA installed, use below link instead of above: https://sitecore.box.com/s/uqkmvuernr6kv56lyopt8t8zevui47lo