We are integrating
CRM and Sitecore 9.0.2 using Dynamics Connector 2.0.1.
As per the default matching logic, The contact id's are matched from two systems to identify a contact. And based on Sitecore contact logic email id is our identifier.
We have a scenario where in a University, we have two contacts who are using same Email ID, i.e. Student and his Parents share an email ID where as they are identifies as different users in a
CRM system using "First name, Last Name and Email" combination set.
Now the issue is if say a parent fill sin some details in Sitecore system using his child's email during the sync it can be a case the details of Child gets overridden instead of the Parent.
How can we handle this situation ?