I am working on Sitecore 9.0.2 and created a custom Update contact logic where I am storing Firstname, email and Custom facet to xDB. This fails if the person filling the form is an existing user.

Log says:

2019-06-03 14:00:45.704 +10:00 [Error] Sitecore.XConnect.Operations.SetFacetOperation`1[Sitecore.XConnect.Facet]: Sitecore.XConnect.Operations.FacetOperationException: Operation #3, AlreadyExists, Contact {c536d93f-1dad-0000-0000-0592c2e3e51c}, RYIForm
2019-06-03 14:00:45.846 +10:00 [Error] ["XdbContextLoggingPlugin"] XdbContext Batch Execution Exception
Sitecore.XConnect.Operations.FacetOperationException: Operation #3, AlreadyExists, Contact {c536d93f-1dad-0000-0000-0592c2e3e51c}, RYIForm

I was getting this issue with two facets: PhoneNumbers and Customfacet when i added Phonenumber to ExpandOptions the error was resolved for phone numbers but it still persists for RYIForm. Code snippet below:

var expandOptions = new ContactExpandOptions(CollectionModel.FacetKeys.PersonalInformation, CollectionModel.FacetKeys.EmailAddressList, RYIFacets.DefaultFacetKey, "PhoneNumbers");

Thanks, Samridhi

1 Answer 1


You need to check first if the facet already exists, the code to get or create the RYIFacets facet could like this:

var contact = context.Contact;
var facet = contact.GetFacet<RYIFacets>(RYIFacets.DefaultFacetKey);

if (facet == null)
facet = new RYIFacets();

When working with a facet, not all data is always loaded, so check. See also https://doc.sitecore.com/developers/91/sitecore-experience-platform/en/set-contact-facets.html and https://doc.sitecore.com/developers/90/sitecore-experience-platform/en/access-contact-and-interaction-data-from-activity-type.html

  • Thanks Jan, the above snippet resolved my issue. Commented Jun 4, 2019 at 1:15

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