A while ago I created some documentation on configuring roles in Sitecore for my team. We're using Sitecore 9.0 with the Active Directory module. I set my documentation aside six or so months ago because we didn't have a real world use case for it yet.

I came back to that documentation today, but now when I search for roles (which I know exist in AD) I never get any search results. Nothing. This is really strange since I have screenshots of it working in my old documentation! We have not upgraded Sitecore or anything since then. Not much has changed other than migrating another large website into Sitecore.

I Googled my problem and there was a guy who said increasing the cache sizes in the ldap.config fixed his problem, so I increased mine from 5MB to 100MB but it didn't help. I still have the same issue. Any ideas what may be causing this problem? Our LDAP configuration is still working because I can search for individual user accounts just fine, just not AD roles. Help!


Sitecore Experience Platform 9.1.0 or later does not support the Active Directory module. Below is the link for your reference.


  • My mistake, we're using 9.0, not 9.1, with Active Directory Module 1.4. – Justin Jun 4 '19 at 2:12

Turns out the issue was pretty simple. At some point someone on our team had disabled the role manager portion in the config file.

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