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I am using EXM with Sitecore 9.0. I have issue with bounce rate, it is always zero. I am using custom smtp and configured pop3 details already. I have deliberately sent some emails to wrong email addresses. EXM is always showing delivered 100%, bounce rate 0%. Other reports like unique open rate, open rate etc are working fine. I already gone through this sitecore documentation. I've enabled exm logging as well but no error logged there. I already set Undelivered max to 1 and pull pop3 bounces agent to 5 minutes.

  • Which mail provider do you use to send emails? Sendgrid or something else? – Peter Procházka Aug 14 at 5:33
  • smtp - smtp.office365.com and pop3 - outlook.office365.com – Sandeep Aug 14 at 6:22
  • In the Delivery Status Notifications section on the manager root, have you ticked the 'Collect Notifications' checkbox? (and filled in the rest of the fields) – Trayek Aug 14 at 8:17
  • Yes, with other pop3 server details also. – Sandeep Aug 14 at 8:32
  • Have you disabled the scheduler on the CM? Bounces have a Schedule Task Item that is used to check the POP3 box. – Pete Navarra Aug 14 at 21:10

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