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Environment: Sitecore 9.0.2 and EXM

Issue: In the production environment, we have imported around 10 automated campaigns but only 4 are visible in the EXM dashboard under Email campaigns -> Automated.

I checked in the Content Editor and all 10 are present and 'Active' and 'Automated'.

The Email root is correct.

Few campaigns were 'Protected'. I have 'Unprotected' them but still they are not visible in the dashboard.

Any suggestions will be helpful. Thank you.

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  • could you please confirm that you have added the node - /sitecore/content/Email Campaign to your Sitecore.ContentSearch.config or the custom patch file and indexing is done? Sep 9, 2019 at 7:28
  • @MahendraShekhawat: /sitecore/content itself is included in the list. The 4 e-mail campaigns visible are from the same root. Sep 9, 2019 at 7:35
  • does reindex not help? Sep 9, 2019 at 7:49
  • @MahendraShekhawat: Another activity is going on in that environment. Once it is complete, I will re-index it and will let you know. Sep 9, 2019 at 8:02
  • Is it possible that those campaigns were imported from another environment?
    – Gatogordo
    Sep 9, 2019 at 8:38

1 Answer 1

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When a campaign is not visible in EXM but it is shown in the content editor:

  • go to the item in the content editor
  • in the Message Preview tab, find the Open EXM button

enter image description here

  • Click the button to open the message in EXM
  • Go to the Full email campaign link on the right, to the Delivery step
  • Deactivate the campaign and activate it again.

That should do the trick. It should be visible in your list now.

ps: this usually happens when importing messages.

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  • Thanks. It helped. Sep 9, 2019 at 8:56
  • Does this has any role in the statistics displayed on the dash-board? As I can see the e-mail ids and their actions in the lower section of the recipient activity tab but in the top half, the count is 0. Sep 9, 2019 at 9:20
  • No idea.. this trick is to correctly link the email to the campaign (as that goes wrong when importing) - I'm not aware about any impact on analytics.
    – Gatogordo
    Sep 9, 2019 at 9:41
  • I did this for my 2 imported campaigns so they appear in EXM ok I think - but they are not selectable in my MA campaign for the send email action. Have deactivated and reactivated.
    – Jen
    Oct 15, 2019 at 5:41
  • @Jen Did you find any solution for this ? "not selectable in my MA campaign for the send email action" Feb 4, 2020 at 15:54

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