I have a admin user1 (user1 is a adminstrator) and a default admin. Now when I login using default admin user the sitecore BizFX interface loads fine but with user1 the screen shows loading symbol indefinitely. I have also assigned sitecore\commerce administrator role to the admin user1

Getting Failed to load resource: net::ERR_CERT_COMMON_NAME_INVALID message in console

Have I missed any configuration?

enter image description here

2 Answers 2


The issue was due to local self signed certificates. When I changed the certificates to real ones it worked.


It happens if your bizfx configuration is not correct. If you go to your bizfx installation directly, under assets folder you will find config.json. Check for the url to Commerce Engine. Since Bizfx is talking to your commerce engine, most probably authoring role, you need to make sure the ssl certificates are rightly set.
here are the details of certificates in 9.x https://sitecoredude.com/the-dudes-guide-to-certificates-in-sitecore-experience-commerce-9/

  • but this works for default admin user. Sep 20, 2019 at 11:11
  • There are two Commerce roles, commerce admin and commerce business user. Make sure, your user has both roles assigned. Or after you assign a role, clear the cache. Sep 20, 2019 at 23:58
  • I have assigned the roles but still it doesn't work Sep 21, 2019 at 7:08

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.