I am facing a very weird case with Experience Optimization in Sitecore 9.1.1 described below:

  1. I logged-in to Sitecore as admin
  2. Went to Experience Optimization
  3. Created a new page test
  4. Selected a page item
  5. After selecting it I can see below screen with blank preview

enter image description here

This same page test is working in Sitecore 8.2 Version. So don't know exactly what is the issue here.

  • are you getting any error in the console and what is value of ContentTesting.GenerateScreenshots setting? – Mahendra Shekhawat Nov 7 '19 at 13:56
  • No errors in Console and I have below <setting name="ContentTesting.GenerateScreenshots" value="all" patch:source="Sitecore.ContentTesting.config"/> – Nikhil Kulkarni Nov 7 '19 at 20:28
  • I found a below log but don't know how to resolve this in Azure app service looks like phantonjs.exe don't have permissions 18280 15:26:43 INFO [Content Testing]: PhantomJS console: Resource error id: 1 url: mycmdomain/… errorCode: 99 errorString: Unable to write !--error--! – Nikhil Kulkarni Nov 7 '19 at 21:41

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