We are using Sitecore 9.0.2 and Sitecore Forms Extensions for the Sitecore 9.0-1.8.2 module.

In our forms for Submit we are using multiple actions like Save data, Identify contect, Send Email and Show form page.

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Identify contact action enter image description here

In the form dashboard when we look at the form's performance, the abandonment rate is always 100%.

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Abandonment rate says *percentage not submitting the form*.On testing the forms are always submitted an email is triggered. Also, the percentage goes down for a while and when we check after an hour or so its back to 100%. Any idea of how this works?

  • Since you are using 'Identify contect' action, can you make sure Xconnect is working fine? also could you please try by removing this action for testing purpose? Nov 20, 2019 at 8:56
  • @MahendraShekhawat , we dint had 'Identify Contact' option before, inorder to fix this we added. I removed this option and tested its still showing the abandonment rate as 100% Nov 20, 2019 at 9:26
  • What are all the actions you have on form submit? Nov 20, 2019 at 9:52
  • @YogeshSharma Save data, 3 Send Email and Show Form Page(for thank you message) Nov 20, 2019 at 10:04
  • any idea guys ?? Nov 27, 2019 at 10:21

2 Answers 2


Since you are using the Sitecore Forms Extensions module, you should set the Navigation step to Submit and then add the Show Form Page Submit action, which is a custom action of the SFE module.

You can the select the "Page" element to show on submit, instead of having to redirect the user to a separate thank you page.

Add submit action

Select page element top show


Can you please check whether the navigation step in the form is set to submit. Because Sitecore only registers the form as submitted when there is a submit button with Navigation step set to “Submit”, which is configured in Sitecore Forms dll.

If you have the navigation step as next and thank you message in the next page, this will perform the next action regardless of having submit action. For this, you can place the ‘Thank you page’ at the separate Sitecore item and use the ‘Redirect to Page’ submit action to navigate to it. You can find out more here

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