Contact list disappears from Included List in ECM Recipient Tab

Question

I am running into a wired issue with Include List while creating a campaign

• I create contact list and segmented list and then try to create a campaign. When in the Recipients tab in campaign builder I can see the contact list and all segmented list in the Include List drop down. I can add and remove and add the lists back as many times as I want without any issues or they getting disappeared from the drop down.

• Now when I come back the next day and I open up a draft campaign and go to the Recipient tab, I do see the lists I had selected yesterday but now when I remove the list and try to add it back I do not see it again in the drop down. Also If I create a new campaign I do not see any list in the drop down

• If I go to Sitecore and make any changes to the list (the change can be as simple as adding a space to the list name) from /sitecore/system/Marketing Control Panel/Contact Lists/... and just save the list and go back to the Email Campaign and log back in and go to the Recipient tab I can see the list I just changed in the drop down and I can add and remove and add them back as many times as I want without any issues or they getting disappeared.

Seems like there is some indexing issue when I make a change and save the list is appears again in the drop down. Not sure why it gets removed from index after a day.

Answer 1

I'm guessing that you're referring to the initial dropdown list on the recipients tab of EXM.

I regularly see an incomplete lists of lists in that dropdown. I get around that problem by selecting the 'add existing list' option. That typically provides a more comprehensive list of lists. It also includes a search function, so you can search for the specific list.

I think the condition that you referenced is a SPEAK bug in Sitecore, as it shows up in other areas of the application.