I am running a JMeter test to create 10 different contacts in xDB. I can see them in xDB but when I come to Experience Profile dashboard I can see only 3 known records from JMeter and rest are all 'anonymous' (old records).


  • Any idea why would it show only 3 known records and not the other 7?
  • Is there a way I can change the the xProfile dashboard to see more records? I think the default value is 20.

Appreciate any help/pointers.

  • The actual list of contacts, in the UI, is coming from the Sitecore_Reportiing MS-SQL database while the data is coming from the xDB. Can you look in xDB with a tool like Robo Mongo and see 10 records are created in Mongo? Also are there any errors in the logs that could be relevant?
    – Chris Auer
    Commented Nov 12, 2016 at 3:20
  • Can you check if it has something to deal with robot detection? doc.sitecore.net/sitecore_experience_platform/… You can try to temporary disable it (see section "Disabling robot detection" of the above article) and see how it goes? Commented Nov 14, 2016 at 2:59
  • Please attach the JMeter script you're using. Commented Nov 14, 2016 at 6:25
  • Did you find the reason why contacts were not shown? Have you managed to increase the number of contacts visible in xProfile dashboard?
    – grg
    Commented Dec 13, 2016 at 11:53
  • can you add an interaction to your contact and check if it appear in xprofile? Commented Jan 28, 2019 at 13:15

3 Answers 3


Did you try refreshing your reporting database? https://doc.sitecore.net/sitecore_experience_platform/setting_up__maintaining/xdb/server_considerations/walkthrough_rebuilding_the_reporting_database

sometime you see contacts in XDB but its not present in your SQL analytics database and thats when you may need to refresh the reporting DB so that all entries are updated in the reporting DB

  • Yes thats right, it was the refresh of reporting database that was needed
    – Mohit
    Commented Jan 5, 2017 at 3:53
  • @Mohit can you mark my comment as answer then please? Commented Jan 5, 2017 at 21:27
  • 1
    I'd like to advocate thay this is the brute force answer to get your contacts to show. There can be other reasons for a delay in processing and aggregation, including an improper CD configuration. Rebuilding the reporting databse is simply covering up a potentially larger issue. Commented Jan 18, 2017 at 5:07
  • AFAIK experience profile uses analytics_index (which gets updated when rebuilding the reporting database) and not the sql db.
    – josedbaez
    Commented Feb 15, 2017 at 14:16

Is your JMeter Script running from a single machine ? If you don't clear your cookies between runs then the traffic from your JMeter script may be being detected as the same user and combined together


The contacts doesn't appear in the Experience Profile because a contact without interactions or event is considered anonymous. By default xConnect will not index and display anonymous contacts.

You have two options:

  1. To add an interaction to the contact.

  2. Enable indexing of anonymous contacts ( https://doc.sitecore.com/developers/90/sitecore-experience-platform/en/enable-indexing-of-anonymous-contacts.html )

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