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I am facing an issue with the Coveo index Item URL. After Coveo indexed on dev environment, item URL formation is in a right format like /en/za/news/news1 while on uat environment after Coveo indexed these URL is not forming in the right format, URL becomes /en/sitecore/shell/za/news/news1. Can you please help me to fix this issue.

  • are you using Clickable URI for the URL? – Mahendra Shekhawat May 20 '20 at 9:45
  • @MahendraShekhawat yes we are using Clickable URI, This issue comes after deployment, and it's coming randomly, some times come and some times not, I am not able to diagnose why this happened. – Ratnesh Pandey May 20 '20 at 10:02
  • Coveo.SearchProvider.Processors.ResolveItemSiteProcessor processor in coveoResolveItemSite is responsible for resolving the Clickable URI and is usually set in Coveo.SearchProvider.config file. Can you make sure it is there in UAT, and also if <serverUrl> is set on DEV or not? – Mahendra Shekhawat May 20 '20 at 11:29

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