We are using Sitecore 8.2 with Azure search. When I delete an item and publish the parent folder, the item goes away from sitecore_web_index, however, it doesnt go away from the custom_web_index. (I checked - the item didnt get removed from custom_master_index as well).

When I rebuild the custom indexes - they do get updated and remove the deleted item.

Is there any additional configuration / code required to synchronously keep custom indexes updated?

The index has onPublishEndAsync enabled

<index id="custom_web_index" type="Sitecore.Support.ContentSearch.Azure.CloudSearchProviderIndex, Sitecore.Support.145992">
            <param desc="name">$(id)</param>
            <param desc="connectionStringName">cloud.search</param>
            <param desc="totalParallelServices">5</param>
            <!-- Return maximum of 200 facets from search, default is 10 -->
            <!-- This initializes index property store. Id has to be set to the index id -->
            <param desc="propertyStore" ref="contentSearch/indexConfigurations/databasePropertyStore" param1="$(id)" />
            <configuration ref="contentSearch/indexConfigurations/searchCloudIndexConfiguration" />
            <schemaBuilder ref="contentSearch/searchServiceSchemaBuilder" />
            <searchService type="Sitecore.ContentSearch.Azure.Http.CompositeSearchService, Sitecore.ContentSearch.Azure"/>
            <strategies hint="list:AddStrategy">
              <!-- NOTE: order of these is controls the execution order -->
              <strategy ref="contentSearch/indexConfigurations/indexUpdateStrategies/onPublishEndAsync" />
            <commitPolicyExecutor type="Sitecore.ContentSearch.CommitPolicyExecutor, Sitecore.ContentSearch">
              <policies hint="list:AddCommitPolicy">
                <policy type="Sitecore.ContentSearch.TimeIntervalCommitPolicy, Sitecore.ContentSearch" />
                <policy type="Sitecore.ContentSearch.ModificationCountCommitPolicy, Sitecore.ContentSearch">
            <locations hint="list:AddCrawler">
              <crawler type="Sitecore.ContentSearch.SitecoreItemCrawler, Sitecore.ContentSearch">
  • Can you show the rest of the custom index config?
    – Gatogordo
    Commented Jun 11, 2020 at 19:20
  • Updated the question with full config @Gatogordo
    – Durga Bose
    Commented Jun 12, 2020 at 14:31
  • Looks like a bug, I know a similar issue in 9.0.0 too Commented Nov 13, 2020 at 22:04

1 Answer 1


I think we may have had this issue with our site, it's a Sitecore bug, and there's a patch for it. I would go to Sitecore support for this one.

ETA: Sorry, when I looked it up, the issue I remembered was somewhat different; our issue was about renaming a media item.

  • would you happen to have the support hotfix number? We did reach out to Sitecore but they were unable to help since it was 8.2 and they don't officially support it any more.
    – Durga Bose
    Commented Jun 13, 2020 at 16:04
  • @DurgaBose try taking a look here: github.com/search?q=org%3ASitecoreSupport+delete Commented Nov 2, 2022 at 21:58

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