Installed fresh Sitecore 10 and trying to use Sitecore CLI combined with native Sitecore Content Serialization. When executing next command

dotnet sitecore ser pull

I get an error message

Make sure the GraphQL service is installed and available.

Anyone has an idea on what's missing?


5 Answers 5


Make sure you've installed the Sitecore Management Services module.

It's listed as a pre-req here: https://doc.sitecore.com/developers/100/developer-tools/en/install-sitecore-command-line-interface.html

dead link on the documentation website was supposed to lead me here: https://dev.sitecore.net/Downloads/Sitecore_CLI/2x/Sitecore_CLI_200.aspx

  • Hi there, I already installed the Sitecore Management Services package but still get "Make sure the GraphQL service is installed and available." I really do not know what happened. Any help!? Please, Oct 16, 2020 at 3:58
  • This doesn't seem like the correct answer to this issue. I am receiving the same error message after installing the Sitecore CLI, as listed in this link.
    – Pete Navarra
    Apr 28 at 16:17

We also faced a similar issue so we added https:// in our instance name in user.json (\.sitecore\user.json) and then tried again and it worked for us. Make sure you have https:// in your instance, then try.

"host": "https://sc10sc.dev.local",
"authority": "https://sc10identityserver.dev.local"
  • solved thank you Dec 7, 2020 at 12:35
  • That solved my problem. Not sure what causes sitecore CLI saved http:// instead of https:// in user.json file after login. Ton of thanks! Dec 14, 2020 at 8:20

If you are getting this error for non-interactive login, then make sure that the source & target env's Dotnet tool version is the same. you can find this info under (/.config/dotnet-tools.json)


  "version": 1,
  "isRoot": true,
  "tools": {
    "sitecore.cli": {
      "version": "4.1.0",
      "commands": [

In my case it turned out to be Sitecore topology mismatch.

Explanation : I was using Sitecore Content Serialization (SCS) 4.0.0 for Sitecore 10.2 XM and in the docker compose XM override file, for CM image, Management services argument, I was passing XP image reference scr.sitecore.com/sxp/modules/sitecore-management-services-xp1-assets:4.0.0-1809 Once I changed it to scr.sitecore.com/sxp/modules/sitecore-management-services-xm1-assets:4.0.0-1809 , I was able to successfully use SCS.


This is an extension of the answer by Gaurav.

The Sitecore CLI saves the values in user.json based on the values that you provide in login command.

dotnet sitecore login --authority https://id.dockerbase.localhost --cm https://cm.dockerbase.localhost --allow-write true

My issue was that I had given http in CM url.

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.