Personalisation works on all pages except home

Question

I have a basic component which uses Sitecore built in personalisation rules to switch an image.

The component works on every page of the site except the home page, where it always displays the default.

I’ve never come across this before. Does anyone have an idea what might cause this behaviour?

This is Sitecore 9.3.

Thanks

Specifically, which personalisation condition are you using? Geo conditions, for instance, will not work on 1st request. — Mark Cassidy♦, Jan 12 at 21:45
I’m using the Security > where the specific field in the user profile compares to value. It switches the image depending on if a user is a manager or not. It’s the same layout across the entire site. — Madgibbon, Jan 14 at 7:54

Chris Auer · Accepted Answer · 2021-01-13 17:14:06Z

1

Sounds like you have analytics disabled for your home item?

answered Jan 13 at 17:14

Chris Auer

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Thanks for the reply. I’ve checked that already and analytics aren’t disabled. The strange this is if I restart the app service personalisation works for about 10 mins, then stops. – Madgibbon Jan 14 at 7:51
Are you caching your renderings that you are personalizing? Or any other caching that could get in the way? – Chris Auer Jan 14 at 15:30
There rendering isn’t cached. Plus the same rendering works on every page, accept home. It’s almost like analytics are disabled for the home page, but they aren’t. – Madgibbon Jan 14 at 21:05

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