I am using Sitecore 8.2. Content Authors are complaining that when they click on My Items in EE and then click on Unlock All in LockedItems Dialog that appears, all items dont get unlocked and some items always remain in the Locked Item list. When checked in Content Editor, these items are not locked by anyone. If these items are not locked by anyone, why are they appearing in Locked Items List for content authors? How to prevent this?
It looks like an issue with
Rebuild the index and the issue should be solved.
In some cases, when there are plenty of changes in Sitecore
master database, there may be some issues resulting in
sitecore_master_index being out of sync.
One of the possible solutions could be using
async strategy for
master database instead of
In nutshell, make sure that you have async strategy defined in your config (it may be there already, but not used):
<intervalAsyncMaster type="Sitecore.ContentSearch.Maintenance.Strategies. IntervalAsynchronousStrategy, Sitecore.ContentSearch"> <param desc="database">master</param> <param desc="interval">00:00:10</param> <CheckForThreshold>true</CheckForThreshold> </intervalAsyncMaster>
and reference it from your index:
<index id="sitecore_master_index" ...> ... <strategies hint="list:AddStrategy"> <strategy ref="contentSearch/indexConfigurations/indexUpdateStrategies/intervalAsyncMaster" /> </strategies> ... </index>
You can read more about it here: https://kb.sitecore.net/articles/173294
And more about strategies in general here: https://doc.sitecore.com/developers/91/platform-administration-and-architecture/en/index-update-strategies.html