I am using Sitecore 8.2. Content Authors are complaining that when they click on My Items in EE and then click on Unlock All in LockedItems Dialog that appears, all items dont get unlocked and some items always remain in the Locked Item list. When checked in Content Editor, these items are not locked by anyone. If these items are not locked by anyone, why are they appearing in Locked Items List for content authors? How to prevent this?

  • 1
    Try rebuilding master index?
    – Marek Musielak
    Jan 27, 2021 at 17:54
  • Oops, missed that. Trying right away. Thanks!
    – Ghan
    Jan 27, 2021 at 17:58
  • Thanks Marek, rebuilding the index fixed it. I wonder why the values were not updated in index with default strategy. Is there an alternative fix for it.
    – Ghan
    Jan 28, 2021 at 16:03
  • See the answer below
    – Marek Musielak
    Jan 28, 2021 at 16:24

1 Answer 1


It looks like an issue with sitecore_master_index.

Rebuild the index and the issue should be solved.

In some cases, when there are plenty of changes in Sitecore master database, there may be some issues resulting in sitecore_master_index being out of sync.

One of the possible solutions could be using async strategy for master database instead of sync one.

In nutshell, make sure that you have async strategy defined in your config (it may be there already, but not used):

<intervalAsyncMaster type="Sitecore.ContentSearch.Maintenance.Strategies.
          IntervalAsynchronousStrategy, Sitecore.ContentSearch">
   <param desc="database">master</param>
   <param desc="interval">00:00:10</param>

and reference it from your index:

<index id="sitecore_master_index" ...>
  <strategies hint="list:AddStrategy">
    <strategy ref="contentSearch/indexConfigurations/indexUpdateStrategies/intervalAsyncMaster" />

You can read more about it here: https://kb.sitecore.net/articles/173294

And more about strategies in general here: https://doc.sitecore.com/developers/91/platform-administration-and-architecture/en/index-update-strategies.html

  • Thanks @Marek - Can you point me where the MyItems references sitecore_master_index. I looked into Sitecore.Shell.Applications.WebEdit.Dialogs.LockedItems.LockedItemsPage and it seems to be looking for locked items in content db instead of index using Client.ContentDatabase.SelectItems("search://*[@__lock='%\"" + Context.User.Name + "\"%']") ?? new Item[0];
    – Ghan
    Feb 11, 2021 at 13:37
  • 1
    I think I figured it out. We are using a support DLL which uses search pipeline to look for locked items. Search pipeline uses Content Search api to perform the search.
    – Ghan
    Feb 12, 2021 at 12:27
  • You're right. It's not the LockedItemsPage which is called to see "My Items" from Experience Editor. Those are content search calls. I don't remember where are they exactly. If my answer was helpful, you may want to mark it as valid.
    – Marek Musielak
    Feb 12, 2021 at 20:50

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