The name of my client's company contains an ampersand, they use EXM for an email campaign. The issue they are having is that the ampersand appears as & instead of &

Tries to enter the following in the subject line field of EXM:

Tom & Jerry
Tom & Jerry
Tom %26 Jerry
Tom &#38 Jerry

all render as: Tom & Jerry

Any idea?


This is a known issue and it was fixed in version 3.3

Please check the release note of EXM 3.3


Tokens are encoded in email subject. (75647)

  • 1
    Thanks for that, looks like our version is older, will update EXM then.
    – cgoasduff
    Nov 25 '16 at 14:28
  • 2
    if you can't update EXM please write the version of EXM to give you a hotfix for the problem Nov 25 '16 at 14:41

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