We are using client developer license where only one user can login into Sitecore. We are using Sitecore 9.3.

We are getting an issue while logging. On login page, we are giving the correct username and password but it is redirecting to login page again and again.

It is redirecting to the following URL:


Since we are not able to login, we are also not able to check kickuser page as well using following URL:


We did IIS Restart, browser cache clear, delete temporary folder to get rid of this issue but no luck.

We are seeing this issue on Microsoft Edge and Chrome but not in Firefox. We are able to login and see the kickuser page. In Kickuser page, we can see only once session which is for Firefox.

This is not happening for everyone in the team.

Can someone help me here.


  • what is your chrome version? May 11, 2021 at 11:21
  • Clear local caches for users affected by this. A 302 is being cached.
    – Mark Cassidy
    May 11, 2021 at 11:36
  • already clear local chache but no luck.. @MarkCassidy
    – Jitendra
    May 11, 2021 at 12:33
  • Check sitecore.stackexchange.com/questions/20064/… - while SXA, the IdentityServer bits apply to regular websites as well
    – Mark Cassidy
    May 11, 2021 at 14:04
  • Have you checked IdentityServer for any errors? May 11, 2021 at 15:56

1 Answer 1


Sitecore 9.3 uses Identity server for Authentication. If you've invalid Sitecore License and you've replaced it in SC instance, then you'll have to replace it in the Identity Server also.

You can also disable the Identity Server as temporary solution to see if the login works as expected by going to *App_Config\Include\Examples* and enable Sitecore.Owin.Authentication.IdentityServer.Disabler.config

  • As I said clearly, it is working fine in the FireFox.. so there is not Sitecore License issue.
    – Jitendra
    May 12, 2021 at 5:22

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