Sitecore Commerce 9.3

We are using the Address Editor component to store the users' addresses for account management. But logged in uses are not able to save addresses.

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Getting this error in console on click on Save changes: /api/cxa/AccountAddress/AddressEditorModify

Errors: Address could not be added.

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Getting these errors in logs, (not sure if they are related):

Exception: Sitecore.XConnect.XdbCollectionUnavailableException
Message: {
  "Message": "Operation failed: One or more dependencies failed",
  "ExceptionMessage": "One or more dependencies failed",
  "ExceptionType": "Sitecore.XConnect.Operations.DependencyFailedException",
  "StackTrace": null,
  "InnerException": {
    "Message": "An error has occurred.",
    "ExceptionMessage": "Store Error: Login failed for user '<projectName>_collectionuser'.. The error occurred while attempting to perform the underlying storage operation during 'Microsoft.Azure.SqlDatabase.ElasticScale.ShardManagement.StoreException: Error occurred while performing store operation

Source: Sitecore.Xdb.Common.Web
   at Sitecore.Xdb.Common.Web.Synchronous.SynchronousExtensions.SuspendContextLock[TResult](Func`1 taskFactory)
   at Sitecore.XConnect.Client.XConnectSynchronousExtensions.SuspendContextLock[TResult](Func`1 taskFactory)
   at Sitecore.XConnect.Client.XConnectSynchronousExtensions.Get[TEntity](IXdbContext context, IEntityReference`1 reference, ExpandOptions expandOptions, TimeSpan timeout)
   at Sitecore.Analytics.XConnect.DataAccess.XConnectDataAdapterProvider.LoadNonObsoleteContact(IXdbContext xdbContext, IEntityReference`1 contactReference, ExpandOptions expandOptions)

Exception: Sitecore.Analytics.DataAccess.XdbUnavailableException
Message: xDB unavailable
Source: Sitecore.Analytics.XConnect
   at Sitecore.Analytics.XConnect.DataAccess.XConnectDataAdapterProvider.ExecuteWithExceptionHandling[T](Func`2 func)
  • Seems like xDB issue, please check if your license is valid for xconnect and xconnect is working Oct 13 at 8:09
  • Thanks for the reply @GauravAgarwal. I've checked the licence, it is valid for xconnect and xconnect is working fine. Oct 13 at 8:56
  • can you see any error in Authoring logs? Oct 13 at 9:11
  • Yep, getting this error there: ERROR PipelineAbort:Customers.block.CreateCustomerAddress: Address for Customer Entity-Customer-c1053debb7944b71b7a39e5939216e48 is not valid. Oct 13 at 9:27
  • Try to pass CA in state and test please, because we got stateCode issue sometime Oct 13 at 10:01

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