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I have an item with 6 controls in the layout details. When I publish, only 1 control in the layout details is being published. I want all the layout details controls to be published, but I cannot figure out why the other 5 controls are not being published to the web database. All of the layouts and templates have been verified to exist in the web database. I have tried publishing multiple times and a successful publish is always indicated.

We are using Sitecore 7.5.

Publish Settings:

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Master Database:

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Web Database (After Publish):

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Here is some of the logging information:

7436 16:56:54 INFO  [Publishing]: Starting to process 1 publishing options
7436 16:56:54 INFO  [PublishOptions]: root:{C0DBB99F-72DA-4B56-A0AF-9A7DE9BEC070}, language:en, targets:Internet, database:web, mode:SingleItem, smart:True children:True, related:True
7888 16:56:54 WARN  DeepItemPublish detected. PublishContext was overridden with DisableDatabaseCaches=True.
7888 16:56:54 INFO  Starting [Publishing] - ProcessQueue
7888 17:02:58 INFO  Finished [Publishing] - ProcessQueue in 364401 ms
7888 17:02:58 INFO  Publish Mode : SingleItem
7888 17:02:59 INFO  Created : 0
7888 17:02:59 INFO  Updated : 29
7888 17:02:59 INFO  Deleted : 1
7888 17:02:59 INFO  Skipped : 775318
4820 17:04:13 INFO  [Publishing]: Starting to process 1 publishing options
4820 17:04:13 INFO  [PublishOptions]: root:{5FF2C731-384D-4420-801C-CE7DD046AACC}, language:en, targets:Internet, database:web, mode:SingleItem, smart:False children:True, related:True
7412 17:04:13 WARN  DeepItemPublish detected. PublishContext was overridden with DisableDatabaseCaches=True.
7412 17:04:13 INFO  Starting [Publishing] - ProcessQueue
7412 17:05:28 INFO  Finished [Publishing] - ProcessQueue in 74978 ms
7412 17:05:28 INFO  Publish Mode : SingleItem
7412 17:05:28 INFO  Created : 0
7412 17:05:28 INFO  Updated : 794
7412 17:05:28 INFO  Deleted : 0
7412 17:05:28 INFO  Skipped : 0

Raw Values for Renderings on Master:

<r xmlns:p="p" xmlns:s="s" p:p="1">

<d id="{FE5D7FDF-89C0-4D99-9AA3-B5FBD009C9F3}">   the default layout

<r uid="{618896CE-55C4-44C4-B4DF-C6718361821E}">  not found
<p:d />
</r>      

<r uid="{F87FA886-A693-49F2-B989-806830B9379B}"  not found

p:before="r[@uid='{CD25EEB7-729D-4EB2-9423-99EF7DEA7CE0}']" not found

s:id="{75C72E54-0D18-4BED-877B-8BE79992D12D}" this is found Channel Partner Listing

s:ph="Inner Content" />
</d>

<d id="{207131FA-F6B2-4488-BCB3-3BF70100B9B8}">  app center placeholder

<r uid="{9D07FE7B-AB06-496F-AF3B-F02D185E289C}"> not found

<p:d />

</r>

<r uid="{ED82E2E5-E7E0-4F43-A875-DA36D3DB9509}" not found

p:before="r[@uid='{09539080-F041-4C45-95D3-99F2B070BE40}']" not found


s:id="{043679EC-6A0E-4BE1-9CEB-2A09AFDC5844}" mobile channel partner listing

s:ph="Inner Content" />

</d>
</r>
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18
  • 1
    have you published Layouts and templates to web ?? can you try publishing /Layouts & /templates separately ?
    – scFootsteps
    Nov 30, 2016 at 16:43
  • They should be there, all the other pages that use them work fine. I will double check.
    – ADH
    Nov 30, 2016 at 16:44
  • Yeah, they are there on the web database.
    – ADH
    Nov 30, 2016 at 16:46
  • @ADH Do you have any exceptions, errors or warnings related to publishing? I would also try to republish the item instead of smart publish.
    – Tamás Tárnok
    Nov 30, 2016 at 16:48
  • 2
    Try and click View and check "Raw Values" and compare the raw values in master and web for the layout fields. If they are different, try and copy/paste the master database values in the web database values to see if that changes anything. That will obviously not fix the publishing problem but it might lead to an understanding of what is going on.
    – jonasag
    Nov 30, 2016 at 17:27

3 Answers 3

Reset to default
2

Have you published Layouts and templates to web? Can you try publishing /Layouts & /templates separately.

When you don't have related layout items published to web database, page item's presentation details will not show in Sitecore Content Editor (UI tool) interfaces in web. But, when you check raw values of that field, you can see the reference values in the field.

When you publish the Layout items, page item's presentation details will start to appear in content editor.

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3
  • 1
    This does not provide an answer to the question. To critique or request clarification from an author, leave a comment below their post. - From Review
    – Gatogordo
    Dec 12, 2016 at 12:35
  • i have posted this as an comment earlier. Author request to post it as an answer to accept it.
    – scFootsteps
    Dec 12, 2016 at 13:00
  • 1
    Ok, didn't see that one between the flood of comments.. Maybe try to rephrase your answer to make it look less of a comment ;)
    – Gatogordo
    Dec 12, 2016 at 13:03
2

Bug with item clones

If any of the involved items are virtual items, then what you're seeing is a known defect. See the following Knowledge Base article for a fix:

http://kb.sitecore.net/articles/490254

Unpublished items

This sometimes happens due to the fact that some of the related items (such as rendering definitions, layout definitions, templates, placeholder settings, etc.) don't exist in the language you're publishing in.

Fixes

There are 2 ways to fix this:

  • Add English versions of those items unavailable in English
  • Or perform the publish in all languages

Under the hood

What I believe happens: the value of the __Layout field does get published. This field only contains IDs of the layout(s) and renderings, as well as placeholder keys. When you open the item's Presentaion Details dialog, Sitecore will try to get the items that represent the layout definition and rendering definitions. It cannot find them (as they haven't been published), so it has no way of showing and using them.

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3
  • I tried checking off all the languages,but nothing changed on the web database.
    – ADH
    Nov 30, 2016 at 18:17
  • @ADH Can you try to publish /layouts and /templates in all languages as well? With subitems, of course.
    – Dmytro Shevchenko
    Nov 30, 2016 at 18:18
  • I have not used the Clone option for any of my items.
    – ADH
    Dec 8, 2016 at 14:33
1

@ADH as a response to your comment on my previous suggestion...

The raw values in the rendering field in the web database will show item ID's of all related renderings and datasources. In later versions of Sitecore you would have been able to publish the item and checking "publish related items". Since you don't have that option I would write down all those ID's in that field, go back to the master database and identify the items with these ID's. Publish all of them one by one and see if they appear in the web database. Once all related items are published you should be able to see the rendering on your page.

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7
  • 6 of the item ids are not found. This is confusing because the page works correctly in preview mode.
    – ADH
    Dec 8, 2016 at 15:02
  • Preview mode is looking at your master database and not your web database. If preview mode was looking at your web database the items would already be live 😊
    – jonasag
    Dec 8, 2016 at 15:04
  • See my raw values above. They are not found on the master database.
    – ADH
    Dec 8, 2016 at 15:05
  • Are you saying that you can see the renderings in preview mode and that all looks fine but searching for the rendering ID's and datasource ID's that make up the rendering are not in your database? That doesn't make sense... 🤔
    – jonasag
    Dec 8, 2016 at 15:12
  • That is exactly what I am saying. And I agree it doesn't make sense.
    – ADH
    Dec 8, 2016 at 15:14

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