In Sitecore Personalize, Why I can’t see any data in the operational tab for my Web Experience?

Question

When creating a web experience in Sitecore Personalize I want to see the experience executions in the operational tab. I can see my web experience executing on my website, but my executions aren't being shown in the operational tab.

Answer 1

To see data in the operational tab for a web experience/experiment you need to set the point of sale in the settings where your Sitecore CDP JavaScript Library is being loaded.

    // Define the Boxever queue 
    var _boxeverq = _boxeverq || [];

    // Define the Boxever settings 
    var _boxever_settings = {
        client_key: '{{clientKey}}', // Replace with your client key
        target: '{{apiTargetEndpoint}}', // Replace with your API target endpoint specific to your data center region
        cookie_domain: '{{cookieDomain}}' // Replace with the top level cookie domain of the website that is being integrated e.g ".example.com" and not "www.example.com"
        web_flow_target:  "https://d35vb5cccm4xzp.cloudfront.net",
        pointOfSale: "{{pointOfSale}}"  // Replace with the point of sale you have configured in your tenant
};
    // Import the Boxever library asynchronously 
    (function() {
         var s = document.createElement('script'); s.type = 'text/javascript'; s.async = true;  
         s.src = 'https://d1mj578wat5n4o.cloudfront.net/boxever-{{clientVersion}}.min.js';
         var x = document.getElementsByTagName('script')[0]; x.parentNode.insertBefore(s, x);
    })();

When your web experience/experiment is executed an automatic stream event is sent in the CDP called a TRACKING event. The TRACKING event is the event that is used to update the operational tab. The point of sale that is populated on the TRACKING event relies on the point of sale setup in the settings.