I have downloaded Sitecore 10.2 (Graphical setup package for XM Scaled) from https://sitecoredev.azureedge.net/~/media/0C75EE14B23847FF9C71B3A39B295509.ashx?date=20211101T105422

And Installed using SIA. The installation is successful. When I launch the Sitecore, I am getting the error as in the screenshot.

enter image description here

I was not able to see any errors in the Sitecore log (this is not even created), IIS logs, and Event Viewer.

But the only thing that I am doing is, I just used my Sitecore 8.1 license into Sitecore 10.2. Which I am not sure will work or cause any issue like this.

If using the old license will create a problem like this, I can concentrate on getting the new license instead of using the old one.

If using the old license will not be a problem, then it would be great if anyone can put some thoughts to check around.

Thanks in advance!

  • Check your IIS, if site is not stopped and also check your host file entry Mar 25, 2022 at 13:43
  • IIS is fine and it's not stopped. Host file has proper entry with loop back IP
    – Jey
    Mar 25, 2022 at 13:54
  • Check if you are running website on https then? Mar 25, 2022 at 14:57
  • Yes Gaurav. Currently it's in HTTPS which not working. I have tried with "HTTP" binding as well now. It's the same behavior.
    – Jey
    Mar 25, 2022 at 15:08
  • If you take away the license will it throw any errors? Im interested is the problem on sitecore or somewhere else. Mar 25, 2022 at 15:48

1 Answer 1


I think this issue is related to the IIS site. What you need to check is the following.

  1. Is it hosted on HTTP or HTTPS? And which one you are using in your URL to run this.

  2. If it is HTTPS, that the site is associated with the particular SSL certificate? Like this

enter image description here

This can be the issue of certificate.

  • It is hosted in HTTPS. Certificate is selected and it's good as well in terms of details and status.
    – Jey
    Mar 25, 2022 at 13:54
  • Ok, I think you need to check windows log viewer. You will get something from there. Please mention here if you find anything. Mar 25, 2022 at 14:25
  • There are no errors in windows event viewer under application\system and etc.
    – Jey
    Mar 25, 2022 at 14:32
  • Did you check your host file, if it is not corrupted? or does it have the entry of your site? Apr 4, 2022 at 10:26

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