Has anyone tried deleting a guest profile in CDP when a request to forget comes from a customer? The documentation seems a little confusing, about the process to create a batch first and then send request also the method of the request is not mentioned. https://doc.sitecore.com/cdp/en/developers/sitecore-customer-data-platform--data-model-2-1/using-guest-delete.html

  • this is the procedure to support the right to erasure: doc.sitecore.com/cdp/en/users/sitecore-cdp/…
    – mixer
    Commented Jul 28, 2022 at 10:25
  • Recieved this info from slack - use interactive APIs, just by making a "DELETE" verb request to api.boxever.com/v2/guests{GUESTREF} it should return a 200 Success. You should verify that this is working correctly. It may take up to 24 hours for the Guest to be removed. Also authentication is the same as other Interactive APIs using Basic Auth with username/password being the client key/access token. Commented Feb 12, 2023 at 7:38

1 Answer 1


Now we have the refreshed documentation here.

You have to use the Guest Delete endpoint in the Sitecore CDP Batch API to delete a guest record and all associated entities such as orders, sessions and events.

Please note, that once a guest record is deleted you cannot restore it back!

The below is a quick overview of how to delete a Guest:

  1. Upload a batch file containing the concerned guest records. Ensure that every guest record is aligned with the guest delete data model and has all mandatory fields specified: ref, schema, mode, value. A classic example in case you use the email attribute as an identifier will be as follows:
          "email":"[email protected]"

Note, that there are two options for the mode attribute: gdpr_delete and delete. So, if you are deleting the guest records in order to meet the GDPR compliance, use the gdpr_delete mode, otherwise use the delete mode for any other reason.

  1. If there is enough identifying information then the Guest Delete endpoint will attempt to find a guest record and permanently delete it.

    In case the Guest Delete endpoint finds more than one guest with matching identities it will delete the first one and return a 200 Response like n matches found for this guest, 1st match deleted, and you will need to perform the same procedure to delete the remaining records.

    If no matching guests were found then the Guest Delete endpoint will return a 404 Response like Guest not found.

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