Currently, we are using Sitecore 9.3. We have configured OKTA for CMS user login. Few users are able to successfully login to CMS and few users are not able to login getting the "504 Gateway Time-out" error.

Let us know if any other information is required to solve this issue.

  • Please edit the question to limit it to a specific problem with enough detail to identify an adequate answer.
    – Community Bot
    Commented Apr 13, 2022 at 8:24
  • This can be an issue of mapping claims to roles, your user is not having proper roles or groups assigned in OKTA. Commented Apr 13, 2022 at 9:28

1 Answer 1


There could be couple of issues:

  • First verify that all the users have similar roles mapped, and those roles have correct permissions set.
  • Try to delete corrupted accounts from UserManager in CM, and ask affected users to re-login, if it works this time, make sure that these user accounts are not synced from lower environments.
  • It is possible that tds or unicorn is pushing these accounts from lower environments.

So you may face this issue after every deployment.

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