ClientApi does not send email to a few email ids and sends to a few randomly on email signup. Could the opt-out list play any role here? We are on Sitecore8.1
Also the Sitecore.EmailExperience.ContentManagement.Config
has
<setting name="StandardMessages.DefaultGlobalOptOutList" value="/sitecore/system/List Manager/All Lists/E-mail Campaign Manager/System/Common Global Opt-out" />
I don't see any records on this list. How am I supposed to know if people that unsubscribe made an entry in an opt-out list? And if yes if they subscribe again they will never receive an email since they are in the opt-out list.
Where do I check records in an opt-out list?
Also, I see Error in Exm Log:
19012 10:19:51 INFO Registered email: eservices@email.gocollette.com
15688 10:19:51 DEBUG Message 'US DTC 64UJR Newsletter Signup Email': Recipient is skipped. **No email address was associated with recipient 'xdb:ca19b013-255b-4ec7-a0ae-4586fe3496ec'.**
ManagedPoolThread #7 10:19:51 INFO Dispatch Message (US DTC 64UJR Newsletter Signup Email): Started
Message Id: {218AE469-3025-4AE3-AB07-C9E52BD68403}
Message Path: /sitecore/content/Home/Email Campaign/Messages/Triggered Emails/Triggered Emails 2016/US DTC 64UJR Newsletter Signup Email
Included Recipient Lists:
Excluded Recipient Lists:
Is the value shown a contact Id? Also when I checked the MongoDB Collection contacts, the id seems to be encrypted but I queried using email id and that had an entry.
_id: "E7AZylslx06grkWG/jSW7A=="
System: {"VisitCount":0,"Value":0}
Identifiers:
Identifier: "testing@gmail.com"
Not sure why this error is occurring.