When contacting Sitecore official support, they are requesting some basic information about our solution.

What is the best and easy way to create these information ?
What tools/modules can we used to generate these info ?

1 Answer 1


Sitecore 8.2 has a new admin page at /sitecore/admin/SupportPackage.aspx that will gather this information into a zip package for you. For earlier versions, you can use the Support Package Generator, which is a windows GUI application that helps you generate the package.

  • 1
    Don't forget manual collection is an option as well - kb.sitecore.net/articles/406145
    – Chris Berg
    Commented Oct 4, 2016 at 14:14
  • For me the 8.2 ver , sitecore /supportpackage throws this error on uploading to FTP - Error: The remote server returned an error: (534) 534 Policy requires SSL. .
    – Abhay Dhar
    Commented Mar 25, 2017 at 3:46

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