When contacting Sitecore official support, they are requesting some basic information about our solution.
What is the best and easy way to create these information ?
What tools/modules can we used to generate these info ?
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Sitecore 8.2 has a new admin page at /sitecore/admin/SupportPackage.aspx that will gather this information into a zip package for you. For earlier versions, you can use the Support Package Generator, which is a windows GUI application that helps you generate the package.
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1Don't forget manual collection is an option as well - kb.sitecore.net/articles/406145 – Chris Berg Oct 4 '16 at 14:14
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For me the 8.2 ver , sitecore /supportpackage throws this error on uploading to FTP - Error: The remote server returned an error: (534) 534 Policy requires SSL. . – ABDmaverick Mar 25 '17 at 3:46
