3

We are running our Sitecore instance on Sitecore 9.0.2. Our website is not responsive website for mobile version we are using device detection. But only in IOS chrome browser device detection is not working and we are seeing desktop version header in mobile device as well.

Please share your thoughts if anyone face same or related issue.

Thanks in advance.

2
  • Are you testing on real device or just simulators? Commented Mar 20, 2023 at 12:59
  • Maybe you already have, but otherwise check out this guide for setup. doc.sitecore.com/xp/en/developers/90/… Also look for any JavaScript or CSS issues that might be causing the desktop version header to appear on mobile devices in. Commented Mar 20, 2023 at 13:44

1 Answer 1

0

Previously, we encountered a similar issue even with version 9.2 as per the requirement.

During that time, we made it by disabling the built-in Device Detection Rules and utilizing front-end mobile detection with JavaScript instead.

There is a known bug: https://kb.sitecore.net/articles/828414 for 9.0.1. Not exactly sure if it's working for 9.0.2.

For more detailed troubleshooting, I recommend referring to the following resource: https://bala.one/sitecore-device-detection/. This post contains information on how to verify the functionality of device detection.

If you still want to utilize Sitecore Device Detection and there are no error messages in the Sitecore logs, I suggest raising a support ticket to the Sitecore team for further assistance.

They will be able to provide you with more specific guidance or hotfix.

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge you have read our privacy policy.

Not the answer you're looking for? Browse other questions tagged or ask your own question.