We have enabled device detection in our Sitecore 10 setup. And in PreProduction it is showing the following warnings and logged when Experience Analytics is trying to process interactions:
WARN [Experience Analytics]: Device detection component failed to resolve device information with error: Can not get device information: provider is not initialized.
The provider is not initialized due to the following exception:
ManagedPoolThread #11 00:09:08 ERROR Could not update device detection database
Message: The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel.
We have done the setup as recommended by Sitecore here- https://doc.sitecore.com/xp/en/developers/101/sitecore-experience-manager/configure-sitecore-device-detection.html#configuring-your-firewall_body
Also we checked the telnet for the below URLs in 443 port and succeeded-
Device detection is working from CD, only not from CM. Only one difference between CM and CD device detection setup I can think is CM site is using self-signed certificate.
Can anyone please help me with this?