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Looking for help on solving Experience editor error in xm cloud., We are using xm cloud + next js to build a website. Experience editor is not opening to do edits for partial design, whereas it is opening at the home page level, which again refers to partial design via page design selected.

  • Error: Connection to your rendering host failed with the following error: The remote server returned an error: (500) Internal Server Error.

  • the rendering host settings and reference updates in the site setting level were added as expected. (We tried deleting the default and checked once it auto-created)

  • Even an empty / newly created partial design gives the same error when opening in the experience editor

  • Used https://github.com/sitecorelabs/xmcloud-foundation-head-staging as a base solution to set up the instance.

  • We saw an error like this in the rendering container - processTicksAndRejections

  • And following the https://doc.sitecore.com/xp/en/developers/hd/21/sitecore-headless-development/troubleshooting-jss-next-js-apps.html and no luck

  • Graph QL, Layout service gives output JSON for the partial design as expected.

  • We tried recreating the new environment using the same branch and still issue exists

Please provide input for resolving this issue.

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  • Can you please share detailed logs?
    – Alexander
    Jul 7, 2023 at 15:28
  • there is a react component issue in the head app. Investigating the same Jul 10, 2023 at 4:41
  • Sure @Alexander let me share some time. Jul 11, 2023 at 7:53
  • I observed a scenario: If we add the same header/footer partial design final layout raw value to any page type item final layout it opens up. if we inherit instead of _base partial design template in partial design template to page type template. it opens in EE Considering that maybe the partial design template was corrupted, took a package from a working SXA headless project and installed it, but that not helped. Bug in sitecore? I added a ticket to see the support team's input. Jul 11, 2023 at 7:55
  • @Alexander 27976 07:37:42 ERROR [JSS] Error occurred during POST to remote rendering host: https://xmc-<id>.sitecorecloud.io:443/api/editing/render 27976 07:37:42 ERROR The remote server returned an error: (500) Internal Server Error. 34444 12:50:51 ERROR [ExperienceEdge Publishing]: Failed to upload media blob for media item 58514459-3d7a-4159-8275-cd7d6d4b2cb8 Jul 11, 2023 at 8:08

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