2

I am facing issue with Media file indexing in Sitecore 9.2. When I upload one media file in CMS, then after save the media file is not getting index in Solr.

But If I create a package of Media item from another instance and install the package, then it is getting indexed and I can search the file in CMS.

Can anyone please help me with this issue?

Improve this question
4
  • Is the item available in the index after a full rebuild of master index? If not please confirm index update strategy from config
    – Dean OBrien
    Aug 5 at 6:07
  • Yes, after full rebuild, search is working fine. Also, I found that if I detach the media and attach again and save the item, it is getting indexed. So the problem is when we are creating the media item, it is not getting indexed.
    – Koushik Mukherjee
    Aug 7 at 5:13
  • Does the same issue occur on other items in the content tree? If you go to sitecore/admin/showconfig.aspx and search for master index, what is the update strategy?
    – Dean OBrien
    Aug 7 at 10:11
  • Also, please check logs folder and look at latest crawling.log and also main log file to see if anything shows at the time of creating the new media item
    – Dean OBrien
    Aug 7 at 10:13

1 Answer 1

Reset to default
1

It's a bit tricky re the issue you mentioned, while I assume your Solr service is functioning properly.

To verify this, please ensure that there are no errors or exceptions in the Solr logs.

If there are no Solr error messages, the problem may be on the Sitecore end. Therefore, please check the Sitecore logs to see if there are any errors or exceptions.

To eliminate other potential issues, I suggest that you first try to rebuild all indexes to see if the master index is broken, which can sometimes happen.

After completing the above steps, please try to reproduce the issue again to confirm if it works correctly.

If the issue persists, I recommend raising a support ticket to the Sitecore team for further assistance, especially if it's urgent.

Improve this answer
7
  • I found that if I detach the media and attach again and save the item, it is getting indexed. So the problem is when we are creating the media item, it is not getting indexed.
    – Koushik Mukherjee
    Aug 7 at 5:14
  • Have you tried rebuilding part or all of the index? If any error ? @KoushikMukherjee
    – Alexander
    Aug 7 at 9:58
  • I did, no error and all getting indexed after rebuild. Again when I create a new Media item, it didn't indexed in Solr.
    – Koushik Mukherjee
    Aug 7 at 10:27
  • Did you just upgrade it from an earlier version of Sitecore? or is it a clean instance?
    – Alexander
    Aug 7 at 13:07
  • @KoushikMukherjee Could you please also check if the native search query in solr Dashboard to filter the media item works? If it is working and return the correct result , it might be the Sitecore end issue. Also please refer to the link doc.sitecore.com/xp/en/developers/90/… to check if indexing process works as expected.
    – Alexander
    Aug 7 at 13:18

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge that you have read and understand our privacy policy and code of conduct.

Not the answer you're looking for? Browse other questions tagged or ask your own question.