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I am facing issue with Media file indexing in Sitecore 9.2. When I upload one media file in CMS, then after save the media file is not getting index in Solr.

But If I create a package of Media item from another instance and install the package, then it is getting indexed and I can search the file in CMS.

Can anyone please help me with this issue?

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  • Is the item available in the index after a full rebuild of master index? If not please confirm index update strategy from config Aug 5, 2023 at 6:07
  • Yes, after full rebuild, search is working fine. Also, I found that if I detach the media and attach again and save the item, it is getting indexed. So the problem is when we are creating the media item, it is not getting indexed. Aug 7, 2023 at 5:13
  • Does the same issue occur on other items in the content tree? If you go to sitecore/admin/showconfig.aspx and search for master index, what is the update strategy? Aug 7, 2023 at 10:11
  • Also, please check logs folder and look at latest crawling.log and also main log file to see if anything shows at the time of creating the new media item Aug 7, 2023 at 10:13

1 Answer 1

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It's a bit tricky re the issue you mentioned, while I assume your Solr service is functioning properly.

To verify this, please ensure that there are no errors or exceptions in the Solr logs.

If there are no Solr error messages, the problem may be on the Sitecore end. Therefore, please check the Sitecore logs to see if there are any errors or exceptions.

To eliminate other potential issues, I suggest that you first try to rebuild all indexes to see if the master index is broken, which can sometimes happen.

After completing the above steps, please try to reproduce the issue again to confirm if it works correctly.

If the issue persists, I recommend raising a support ticket to the Sitecore team for further assistance, especially if it's urgent.

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  • I found that if I detach the media and attach again and save the item, it is getting indexed. So the problem is when we are creating the media item, it is not getting indexed. Aug 7, 2023 at 5:14
  • Have you tried rebuilding part or all of the index? If any error ? @KoushikMukherjee
    – Alexander
    Aug 7, 2023 at 9:58
  • I did, no error and all getting indexed after rebuild. Again when I create a new Media item, it didn't indexed in Solr. Aug 7, 2023 at 10:27
  • Did you just upgrade it from an earlier version of Sitecore? or is it a clean instance?
    – Alexander
    Aug 7, 2023 at 13:07
  • @KoushikMukherjee Could you please also check if the native search query in solr Dashboard to filter the media item works? If it is working and return the correct result , it might be the Sitecore end issue. Also please refer to the link doc.sitecore.com/xp/en/developers/90/… to check if indexing process works as expected.
    – Alexander
    Aug 7, 2023 at 13:18

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