I am currently running into a strange problem with our 10.2 environment that we are upgrading from 9.0.2. It has previously been working. However, when we did our latest database migration from existing production (9.0.2) to our 10.2 environment. We started running into a problem when doing a "Site Publish" where Sitecore will first publish the content to our CD environment and then remove our only version (english) from those items before completing the Site Publish.

This results the client facing CD environment to virtually have none of its content - mostly just blank pages. Checking the content in the web DB and it looks like the items are physically there - just no versions are available and get the message:

The current item does not have a version in "English : English".
To create a version, click Add a New Version or click Add on the Versions tab.

This happens for all content and there are no custom pipeline processors manipulating items... Watching the trace during live view/logs doesn't reveal anything out of the ordinary.

Furthermore, while the publish is taking place, you can see in the web db that the versions are there. Then at the very end right before the publish of master to web completes it removes all the item versions

I was wondering if anyone has run into this problem before or might have some suggestions on what to do to fix this?

  • Make sure your language items are published
    – Mark Cassidy
    Commented Aug 16, 2023 at 21:29
  • @MarkCassidy they are published. That seems to be one of the only things that remains published actually. Commented Aug 16, 2023 at 23:37
  • Do you have any other Language in site? and set as default by mistake ? Do you have workflow ? If yes, just get rid of it for instance and try. Commented Aug 17, 2023 at 4:48
  • What happens if you manually publish 1 item at time along path? I.e sitecore/content/home/item1/item2/item3 do they all stay published? Then, go back and publish sitecore root? Commented Aug 17, 2023 at 5:51
  • Did you run the sitecore.update application to clean database items on both master AND Web? Commented Aug 17, 2023 at 5:52

1 Answer 1


So the answer to this was right under my nose the whole time, but to anyone that struggles with this in the future...

While I checked to makes sure the English language itself had been published to the Web db. I did not notice that the system/languages folder item did not have a version.

Once I added an English version for the system/languages folder and published it everything thing else published correctly when doing a Site Publish.

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