We are using Sitecore 9.3 in our application and we have updated our certificate as our certificate is going to expire on Aug 31, 2023.
We have updated the thumbprint in all the Sitecore and XConnect instances.
But we are getting the issue "
XConnect XdbCollectionUnavailableException : The Http response was not successful Forbidden" only for the English and Portuguese Brazil language other websites like French and Chinese is working fine.
Please find the below error in details:
The HTTP response was not successful: Forbidden Description: An unhandled exception occurred. Exception Details: Sitecore.XConnect.XdbCollectionUnavailableException: The HTTP response was not successful: Forbidden Source Error: An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below. Stack Trace: [XdbCollectionUnavailableException: The HTTP response was not successful: Forbidden] Sitecore.Xdb.Common.Web.Synchronous.SynchronousExtensions.SuspendContextLock(Func`1 taskFactory) +521 Sitecore.XConnect.Client.XConnectSynchronousExtensions.SuspendContextLock(Func`1 taskFactory) +20 Sitecore.XConnect.Client.Configuration.SitecoreXConnectClientConfiguration.Initialize(XmlNode configNode) +93 Sitecore.Configuration.DefaultFactory.CreateObject(XmlNode configNode, String parameters, Boolean assert, IFactoryHelper helper) +256 Sitecore.Configuration.DefaultFactory.CreateObject(XmlNode configNode, String parameters, Boolean assert) +72 Sitecore.Configuration.DefaultFactory.CreateObject(String configPath, String parameters, Boolean assert) +703 Sitecore.XConnect.Client.Configuration.SitecoreXConnectClientConfiguration.GetClient(String clientConfigPath)
Could you please suggest what could be the possibilities for this issue?