Sitecore Version - 9.3

I have created a custom submit action but it is not working. It is not even getting called when I hit with debugger.

Submit Action Code -

using Sitecore;
using Sitecore.Data;
using Sitecore.Diagnostics;
using Sitecore.ExperienceForms.Models;
using Sitecore.ExperienceForms.Processing;
using Sitecore.ExperienceForms.Processing.Actions;
using System;
using System.Linq;
using System.Web;
using System.Collections.Generic;
using Sitecore.Analytics;
//using Sitecore.XConnect.Client;
//using Sitecore.XConnect;
//using Sitecore.XConnect.Collection.Model;
using Sitecore.Data.Fields;
using Sitecore.Resources.Media;
using Sitecore.Links.UrlBuilders;
namespace ProjectName.SitecoreForms.Actions
    public class SendEmailToCsd : SubmitActionBase<SendEmailActionData>
        private ISubmitActionHelper _submitActionHelper;
        private IVisitorTokensProvider VisitorTokensProvider { get; }
        private static Guid PortalId
           => Context.Database.GetItem(Context.Site.RootPath).ID.Guid;
        public SendEmailToCsd(ISubmitActionData submitActionData) : base(submitActionData)
            VisitorTokensProvider = new VisitorTokensProvider();
        public SendEmailToCsd(ISubmitActionData submitActionData,
                              ISubmitActionHelper submitActionHelper,
                              IVisitorTokensProvider visitorTokensProvider) : base(submitActionData)
            _submitActionHelper = submitActionHelper;
            VisitorTokensProvider = visitorTokensProvider;
        private ISubmitActionHelper SubmitActionHelper => _submitActionHelper ?? (_submitActionHelper = new SubmitActionHelper());
       /// <summary>
        /// Execute method for custom submit action
        /// </summary>
        /// <param name="data"></param>
        /// <param name="formSubmitContext"></param>
        /// <returns></returns>
        protected override bool Execute(SendEmailActionData data, FormSubmitContext formSubmitContext)

                //logic goes here
            catch (Exception ex)
                Log.Error("Some error occurred while sending email to CSD ", ex, this);
                return false;

Submit Action Item -

enter image description here

enter image description here

Can someone please suggest what I may have missed here?

  • Did you select this custom action on your submit button on the form? Commented Nov 20, 2023 at 13:32
  • yes let me add a screenshot of that as well.
    – NewbieHere
    Commented Nov 20, 2023 at 13:33
  • @SumitBhatia updated screenshot
    – NewbieHere
    Commented Nov 20, 2023 at 13:36
  • are you getting any error in logs and on browser console? Also when you remove the save data and keep only the custom one. what happens? Commented Nov 20, 2023 at 13:38
  • Have you published that submit action item?
    – Marek Musielak
    Commented Nov 20, 2023 at 13:39

1 Answer 1


As per our discussion in chat, Here are the possible solutions to troubleshoot your issue.

  • You can check the assembly name in your Sitecore item

  • check if it was deployed to your solutions.

  • Check if the item is published.

  • Examine Sitecore logs for any error messages or exceptions related to your custom submit action. Ensure that the necessary logs are enabled in the Sitecore configuration.

  • Use the browser's developer tools to check for any JavaScript errors when submitting the form.

  • Inspect network requests to see if there are any issues with data being sent or received.

  • Double-check your Sitecore configuration files to ensure that the custom submit action is correctly registered.

  • Confirm that the form is configured to use the correct submit action.

  • Clear Sitecore and browser caches to ensure that you are not encountering caching-related problems

Hope this helps.

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