2

I upgraded our environment to Sitecore 8.2 Update 2. I now am getting the following error on startup.

ManagedPoolThread #6 17:01:24 INFO  Cache created: 'SqlDataProvider - Property data(production)' (max size: 500KB, running total: 5756MB)
8228 17:01:25 INFO  xDB Cloud - Get xDB-set with License Id: '20150130061746' - Deployment Id: 'JDA20150130061746' Attempt 2 of 5
8228 17:01:30 INFO  xDB Cloud - Get xDB-set with License Id: '20150130061746' - Deployment Id: 'JDA20150130061746' Attempt 3 of 5
8228 17:01:35 INFO  xDB Cloud - Get xDB-set with License Id: '20150130061746' - Deployment Id: 'JDA20150130061746' Attempt 4 of 5
8228 17:01:40 INFO  xDB Cloud - Get xDB-set with License Id: '20150130061746' - Deployment Id: 'JDA20150130061746' Attempt 5 of 5
8228 17:01:40 ERROR xDB Cloud - Exception during initializing occurred
System.MissingMethodException: Method not found: 'System.Threading.Tasks.Task`1<Sitecore.Cloud.RestClient.IRestResponse`1<!!0>> Sitecore.Cloud.RestClient.IRestClient.ExecuteAsync(Sitecore.Cloud.RestClient.IRestRequest)'.
   at Sitecore.Cloud.Xdb.DiscoveryServiceClient.GetXdbSet(String licenseId, String deploymentId, String sitecoreVersion, String cloudXdbAssemblyVersion, String cloudSearchAssemblyVersion, String deploymentType)
   at Sitecore.Cloud.Xdb.DiscoveryServiceClient.<GetXdbSet>b__0()
   at Sitecore.Cloud.Xdb.Retryer.Execute[T](Func`1 task, Func`2 stopOnException, String message, Int32 retryNum, TimeSpan retryInterval)
   at Sitecore.Cloud.Xdb.DiscoveryServiceClient.GetXdbSet()
   at Sitecore.Cloud.Xdb.UpdateXdbConnectionStrings.Process(PipelineArgs args)
8228 17:01:40 ERROR xDB Cloud - xDB Cloud initialization failed. Please contact Sitecore Support via http://support.sitecore.net
8228 17:01:40 FATAL xDB Cloud - xDB Cloud initialization failed. Please contact Sitecore Support via http://support.sitecore.net
8228 17:01:40 INFO  xDB Cloud - Initialization failed
8228 17:01:40 INFO  [Analytics]: Started background service for 'maintenanceService'.

As nothing else changed in the environment other than the upgrade I was curious if it was because 8.2 Update 2 support hadn't been deployed to their cloud xDB yet?

Improve this question

1 Answer 1

Reset to default
2

As of the writing of this answer, Sitecore's xDB Cloud Service is not compatible currently with Sitecore XP 8.2 Update 2.

Supported Versions

According to the Compatibility Table for xDB Cloud, the following versions are currently supported:

  • Sitecore 8.0 Update 6
  • Sitecore 8.0 Update 7
  • Sitecore 8.1 Update 1
  • Sitecore 8.1 Update 2
  • Sitecore 8.1 Update 3
  • Sitecore 8.2 Initial Release

Unsupported Versions

  • All of Sitecore 7.5 and below
  • Sitecore 8.0 Initial Release through Update 5
  • Sitecore 8.1 Initial Release
  • Sitecore 8.2 Update-1 (Coming February 2017)
  • Sitecore 8.2 Update-2 (Coming February 2017)
Improve this answer
1
  • 1
    Thanks! I wish they had that info right on their download page. Instead it says "xDB Cloud support will be released approximately 6 weeks after the release of the Sitecore Experience Platform.". If that were true support for 8.2 Update 1 should have already released at the beginning of this month and 8.2 Update 2 should be just a week or so away.
    – eat-sleep-code
    Commented Jan 23, 2017 at 17:47

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge you have read our privacy policy.

Not the answer you're looking for? Browse other questions tagged or ask your own question.