2

Whenever I click on submit for a WFFM form, the form does not submit and displays the We experienced a technical difficulty while processing your request. Your data may not have been correctly saved. error.

Sitecore 8.1 Update 3

In the error logs I see the following errors as well:

ERROR Contact processing failed. Service Sitecore.ContentSearch.Analytics...

18468 2017:03:01 17:27:38 ERROR Contact processing failed. Service 

Sitecore.ContentSearch.Analytics.Abstractions.ISettingsAnalytics was not registered in container
Exception: System.InvalidOperationException
Message: Service Sitecore.ContentSearch.Analytics.Abstractions.ISettingsAnalytics was not registered in container
Source: Sitecore.ContentSearch
   at Sitecore.ContentSearch.Abstractions.ObjectLocator.GetInstance[TService]()
   at Sitecore.ContentSearch.Analytics.Extensions.ContactExtensions.ShouldBeIndexed(IContact contact)
   at Sitecore.ContentSearch.Analytics.Aggregators.ContactChangeContactAggregator.<ResolveIndexables>d__4.MoveNext()
   at System.Linq.Enumerable.Any[TSource](IEnumerable`1 source)
   at Sitecore.ContentSearch.Analytics.Aggregators.ObservablePipelineProcessorHelper`3.OnProcess(TArgs args, String source)
   at (Object , Object[] )
   at Sitecore.Pipelines.CorePipeline.Run(PipelineArgs args)
   at Sitecore.Analytics.Aggregation.Pipelines.ContactProcessing.ContactProcessingPipeline.Run(ContactProcessingArgs args)
   at Sitecore.Analytics.Aggregation.Data.Contact.ContactProcessingAgent.Execute()

ERROR Aggregation Error

6680 2017:03:01 17:27:38 ERROR Aggregation Error
Exception: System.InvalidOperationException
Message: Service Sitecore.ContentSearch.Analytics.Abstractions.ISettingsAnalytics was not registered in container
Source: Sitecore.ContentSearch
   at Sitecore.ContentSearch.Abstractions.ObjectLocator.GetInstance[TService]()
   at Sitecore.ContentSearch.Analytics.Extensions.ContactExtensions.ShouldBeIndexed(IContact contact)
   at Sitecore.ContentSearch.Analytics.Aggregators.AnalyticsVisitAggregator.<ResolveIndexables>d__4.MoveNext()
   at System.Linq.Enumerable.Any[TSource](IEnumerable`1 source)
   at Sitecore.ContentSearch.Analytics.Aggregators.ObservablePipelineProcessorHelper`3.OnProcess(TArgs args, String source)
   at Sitecore.Analytics.Aggregation.Pipeline.AggregationProcessor.Process(AggregationPipelineArgs args)

ERROR Error during aggregation.

6680 2017:03:01 17:27:38 ERROR Error during aggregation.
Exception: System.InvalidOperationException
Message: Service Sitecore.ContentSearch.Analytics.Abstractions.ISettingsAnalytics was not registered in container
Source: Sitecore.ContentSearch
   at Sitecore.ContentSearch.Abstractions.ObjectLocator.GetInstance[TService]()
   at Sitecore.ContentSearch.Analytics.Extensions.ContactExtensions.ShouldBeIndexed(IContact contact)
   at Sitecore.ContentSearch.Analytics.Aggregators.AnalyticsVisitAggregator.<ResolveIndexables>d__4.MoveNext()
   at System.Linq.Enumerable.Any[TSource](IEnumerable`1 source)
   at Sitecore.ContentSearch.Analytics.Aggregators.ObservablePipelineProcessorHelper`3.OnProcess(TArgs args, String source)
   at Sitecore.Analytics.Aggregation.Pipeline.AggregationProcessor.Process(AggregationPipelineArgs args)
   at (Object , Object[] )
   at Sitecore.Pipelines.CorePipeline.Run(PipelineArgs args)
   at Sitecore.Analytics.Aggregation.Pipeline.AggregationPipeline.Run(AggregationPipelineArgs args)
   at Sitecore.Analytics.Aggregation.InteractionAggregator.Aggregate(Byte[] recordKey, IAggregationContext context)
   at Sitecore.Analytics.Aggregation.Aggregator.Execute()

Screenshot of the Include Directory:

enter image description here

UPDATE:

Adding the following block of XML to the Sitecore.ContentSearch.Analytics.config got rid of the three above errors in the error log.

<hooks>
  <hook type="Sitecore.ContentSearch.Analytics.Hooks.Initializer, Sitecore.ContentSearch.Analytics" />
</hooks>

But, the We experienced a technical difficulty while processing your request. Your data may not have been correctly saved. error is still present.

I am not seeing any relevant errors. But, there are warnings. I created a basic console application and verified that the server can send email via the SMTP server configured.

WARN [WFFM] Failure sending mail.

8612 2017:03:02 15:48:35 WARN [WFFM] Failure sending mail.
Exception: System.Net.Mail.SmtpException
Message: Failure sending mail.
Source: System
   at System.Net.Mail.SmtpClient.Send(MailMessage message)
   at (Object , Object[] )
   at Sitecore.Pipelines.CorePipeline.Run(PipelineArgs args)
   at Sitecore.Forms.Core.Dependencies.DefaultImplMailSender.SendMail(IEmailAttributes emailAttributes, ID formId, AdaptedResultList fields, Object[] data)
   at Sitecore.Forms.Core.Dependencies.DefaultImplActionExecutor.ExecuteSaving(ID formID, ControlResult[] fields, IActionDefinition[] actionDefinitions, Boolean simpleAdapt, ID sessionID)

Nested Exception

Exception: System.Net.WebException
Message: Unable to connect to the remote server
Source: System
   at System.Net.ServicePoint.GetConnection(PooledStream PooledStream, Object owner, Boolean async, IPAddress& address, Socket& abortSocket, Socket& abortSocket6)
   at System.Net.PooledStream.Activate(Object owningObject, Boolean async, GeneralAsyncDelegate asyncCallback)
   at System.Net.ConnectionPool.GetConnection(Object owningObject, GeneralAsyncDelegate asyncCallback, Int32 creationTimeout)
   at System.Net.Mail.SmtpConnection.GetConnection(ServicePoint servicePoint)
   at System.Net.Mail.SmtpTransport.GetConnection(ServicePoint servicePoint)
   at System.Net.Mail.SmtpClient.GetConnection()
   at System.Net.Mail.SmtpClient.Send(MailMessage message)

Nested Exception

Exception: System.Net.Sockets.SocketException
Message: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 192.168.175.228:25
Source: System
   at System.Net.Sockets.Socket.DoConnect(EndPoint endPointSnapshot, SocketAddress socketAddress)
   at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Exception& exception)

WARN [WFFM] The 'Send Email Message

8612 2017:03:02 15:48:35 WARN [WFFM] The 'Send Email Message[id={D4502A11-9417-4479-9F2A-485F45D2E2D0}]' save action failed: We experienced a technical difficulty while processing your request. Your data may not have been correctly saved.

WARN [WFFM] Web Forms for Marketers: an exception

8612 2017:03:02 15:48:35 WARN [WFFM] Web Forms for Marketers: an exception: We experienced a technical difficulty while processing your request. Your data may not have been correctly saved. has occured while trying to execute an action.

UPDATE 2:

The wrong host parameter was found in the Submit Parameters value for the Send Email Message item. After correcting this value the emails are sending fine.

Improve this question
10
  • do you have analytics enabled on this instance? – Diego Mar 1 '17 at 19:02
  • I changed the follow key from true to false. Could that be the issue? <setting name="Analytics.PerformLookup" value="false" /> – ADH Mar 1 '17 at 19:12
  • How can I tell if analytics is enabled? – ADH Mar 1 '17 at 19:13
  • there is a config under /app_config/include/Sitecore.XDB.config and check this tag <setting name="Xdb.Enabled" /> – Diego Mar 1 '17 at 20:18
  • you can always double check whether your analytics is collecting data on mongo – Diego Mar 1 '17 at 20:18
3

The error that I see that makes sense to me that I see in your error messages is:

Service Sitecore.ContentSearch.Analytics.Abstractions.ISettingsAnalytics was not registered in container

This indicates to me that ISettingsAnalytics isn't registered in the DI container.

I would check to make sure you have Sitecore.ContentSearch.Analytics.config enabled. This config, among other things, adds the initialization hook that registers ISettingsAnalytics to the container.

<hooks>
  <hook type="Sitecore.ContentSearch.Analytics.Hooks.Initializer, Sitecore.ContentSearch.Analytics" />
</hooks>

If this config file is enabled, check the ShowConfig.aspx page and do a search for Analytics.Hooks.Initializer and see if it's present.

Improve this answer
4
  • The config is enabled. Analytics.Hooks.Initializer is not present. – ADH Mar 1 '17 at 21:46
  • It is present now, but the form is still returning the "technical difficulty" error. – ADH Mar 2 '17 at 14:32
  • What are the errors now? – Pete Navarra Mar 2 '17 at 15:04
  • I updated the question. – ADH Mar 2 '17 at 15:53
0

You have enabled Solr and Lucene at the same time for the same index. Particularly Analytics index seems to be miss-behaving here. You may have to reconfigure your indexing to use either Solr or Lucene. You cannot have both enabled at the same time for the same index.

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3
  • How did you determine that? – ADH Mar 2 '17 at 14:31
  • Your screen shot above show both *.Lucene.*.config and *.Solr.*.config files enabled. – Pete Navarra Mar 2 '17 at 15:04
  • My suggestion is if you don't know what is the config file for do not modify it. by default all Sitecore.*.solr.*.config files are disabled – Masoud Mar 4 '17 at 3:52

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