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Running Sitecore 8.2 rev.161221 and EXM 3.4.1 rev. 170105.

The 'Email' ribbon appears on Manager Root item but contains only "Save" and 'Test connection' buttons.

Contextual ribbon in Core DB has two elements: Manager-Open and Server-Test connection

Any ideas why 'Open' button is not shown and how to get it?

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Every ribbon button is associated with a Command which determines if the button is visible or not. Check the QueryState method of the Sitecore.Modules.EmailCampaign.Commands.OpenManager, Sitecore.EmailCampaign class which is bound to the Open button.

According to the current implementation, the button should be hidden if:
1. The /sitecore/system/Modules/Speak/EmailCampaign item is missing in the content database
2. The URL parameter mod_link is not provided

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  • Sergey is right, but "/sitecore/system/Modules/Speak/EmailCampaign" doesn't and shouldn't exist in 3.4.1. The correct path is "/sitecore/system/Modules/E-mail Campaign Manager". So if you need the button you will have to override the OpenManager yourself. – Jacob Nielsen Mar 7 '17 at 1:12

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